Ursus, Inc.

• Full Stack troubleshooting experience including networking, operating system (Debian, CentOS), Apache, HA Proxy, Nginx, RDBMS
• Experience with AWS and/or Azure stack particularly in the areas of networking (VPCs, security groups), VMs (EC2), databases (RDS), load balancing (ELB, ALB)
• Experience developing applications in one or more of the following: Python, Java or Go

Job Summary:
Provide deep technical troubleshooting for escalated issues that involve Campaign's most technically complex or large-scale customers. This role requires expertise in full-stack troubleshooting, operational readiness, and SaaS application support, working closely with cross-functional teams to deliver stable and sustainable solutions.

Key Responsibilities:

• Provide advanced technical troubleshooting for escalated issues impacting critical customers.
• Troubleshoot, monitor, and report using tools to analyze root causes of serious technical issues and implement sustainable improvements.
• Collaborate with customer care, internal escalation teams, product management, and engineering to resolve issues and drive task completion.
• Drive and improve the lifecycle of operational readiness from inception and design through deployment, operation, and refinement.
• Develop tools, operational enhancements, and automated solutions to enable self-service configuration changes, accelerate deployments, and improve monitoring for business-critical SaaS applications.
• Ensure proper monitoring and metrics are integrated into applications before production release.
  

Required Skills & Experience:

• Full-stack troubleshooting experience, including:
  • Networking
  • Operating systems (Debian, CentOS)
  • Web servers (Apache, HAProxy, Nginx)
  • RDBMS
• Experience with monitoring tools such as Splunk, New Relic, and Nagios.
• Hands-on experience with AWS and/or Azure, particularly:
  • Networking (VPCs, security groups)
  • VMs (EC2)
  • Databases (RDS)
  • Load balancing (ELB, ALB)
• Excellent information management practices (documentation, wikis, collaboration tools).
• Ability to scope projects, estimate effort, and break down tasks effectively.
• Development experience in Python, Java, or Go.
• Strong understanding of CI/CD methodologies.
• Excellent written and verbal communication skills for technical and non-technical audiences.