IT at Zahner
The position will lead IT End User support, with an emphasis on being a subject matter expert on business applications and ERP systems. Position will manage service providers and be hands-on support to address application upgrades, configuration and licensing. The position will develop tools to provide line of business enhancement capabilities outside of out of the box functionality. This is a user-facing position that must have good communication skills and the ability to be a technical liaison to vendor technical support. This role may require travel for meetings, training and to support Zahner locations outside of the Kansas City area.
Position functions include:
· Oversee daily operations of IT software systems, ensuring availability, reliability, and performance through routine maintenance and upgrades.
- Manage relationships with vendors and service providers to exceed user service expectations.
- Troubleshoot and resolve application issues or outages promptly.
- Facilitate work intake and prioritization in coordination with internal and outsourced support resources.
- Collaborate to design and implement reporting solutions, utilizing business intelligence tools.
- Lead and manage IT projects, coordinating cross-functional teams to ensure timely and within-budget delivery.
- Collaborate with internal stakeholders to ensure IT systems meet business requirements and recommend new technologies.
- Ensure high-quality end-user support, resolve technical issues and provide system use guidance.
- Develop and manage key performance indicators (KPIs).
- Troubleshoot and resolve application issues or problems in the areas of application configurations/setup, product functionality and business enhancements.
- Be a subject matter expert on common business applications and ERP functionality.
- Investigate, research, replicate, test and resolve client issues in a timely manner.
- Create and maintain documentation for support procedures, user FAQ’s, and knowledge base articles as appropriate.
- Install standard upgrades/updates/patches/releases/licensing as necessary (some off-hours upgrades may be required).
- Develop and maintain business enhancement tools
Requirements:
- Bachelor’s degree relevant to information technology
- 3 to 5 years of customer facing IT technical support experience
- Proven history of successfully taking on increased responsibilities
- Strong analytical skills and complex troubleshooting experience
- Strong skills in MS Office applications. Skills with MS Power Platform is a plus
- Basic understanding of programming logic and/or SQL Query writing and comprehension
- Experience with databases and ETL tools.
- Experience with coding against API’s.
- Experience working in an ITIL service management framework.
We are offering a great work environment, competitive salary, excellent insurance benefits, 401k with match, incentive pay, profit sharing and much more. We are an EOE/AA employer.
Job Types: Full-time, Permanent
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
