CROSSLINK Professional Tax Solutions

SUMMARY

The Software Developer I analyzes, designs, programs, troubleshoots, modifies, and enhances a suite of products. This person is responsible for the development of source code, completion of programming, and testing and debugging of supported applications.

PRIMARY RESPONSIBILITES

1. Design, document, develop, test, and support in-house utilities as assigned.

2. Develop and support a suite of products in a team environment with a State Analyst to make product improvements, primarily state applications enhancements and updates.

3. Document software design.

4. Debug and test software implementations.

5. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.

6. Resolve trouble tickets and document action steps and resolutions including follow-up.

7. Use professional judgment to resolve problems.

8. Escalate customer concerns as necessary to personnel or management, as required.

9. Communicate problems and trends to team for internal resolution.

10. Assist and communicate with Technical Support Leads and resolve reported problems.

11. Perform other duties as required.

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree in Computer Science (CS) or Management Information Systems (MIS), Mathematics or related technical discipline; equivalent work experience and/or technical training will be considered in lieu of the degree
• 0-3 years’ experience in technical software development role (preferred, but not required)
• Advanced programming skills in Java, C++, C languages, or equivalent; knowledge of development tools, environments, and algorithms
• Proficiency in troubleshooting, maintaining and debugging complex programs is essential
• Flexible, detail oriented and positive attitude
• Position requires a firm background in software engineering and programming including analysis, design and implementation.
• Excellent interpersonal and communication, verbal and written, skills
• Ability to work in a fast-paced environment
• Can work independently and as a team player