Middle District North Carolina/US Probation

Overview
The U.S. Probation Office for the Middle District of North Carolina serves the federal district court with approximately 67 employees across multiple locations. We are seeking a forward-thinking, highly skilled IT Director to provide both strategic leadership and hands-on technical expertise across all aspects of information technology operations. This position oversees IT hardware and software, case management software, inventory system, video conferencing, telecommunications, and local and wide-area networks. The IT Director manages a team of three IT professionals and plays a critical role in ensuring system security, reliability, and innovation. A successful candidate will be an innovative leader who values the development of employees, proactively improves processes, and leverages emerging technologies—including responsible and ethical use of AI—to enhance efficiency, security, and service delivery.

· Manage, mentor, and develop IT staff by setting clear expectations, assigning and reviewing work, evaluating performance, and addressing disciplinary matters when necessary.

· Foster a collaborative, learning-oriented environment that encourages professional growth, innovation, and accountability.

· Lead by example with strong communication, customer service, and problem-solving skills.

· Evaluate current and future technology and security needs: develop and implement short- and long-term IT improvement plans, including the Continuity of Operations Plan (COOP) · Proactively identify opportunities to improve efficiency, effectiveness, and service delivery, including exploration and implementation of AI tools.· Conduct cost-benefit analyses and make recommendations for technology investments and system enhancements

· Oversee IT architecture, including servers, virtualization platforms, operating systems, telecommunications, and networks.

· Implement, maintain, and monitor IT security policies and tools to protect systems and data, including inventory management, patch management, endpoint protection, vulnerability scanning, perimeter security, intrusion prevention/detection, and event correlation.

· Coordinate and support annual IT security training and compliance with national and circuit-level security requirements.

· Work closely with the 4th Circuit IT Security team to implement required protocols.

· Provide hands-on technical leadership, troubleshooting, and operational support for systems, networks, and applications.· Design, test, configure, deploy, and maintain new or enhanced systems, updates, and applications.· Develop, test, and deploy scripts, group policies, and system customizations as needed.· Manage patching, backups, monitoring, and lifecycle maintenance of servers, desktops, mobile, and remote devices.· Support and maintain court-specific applications, including PACTS, and perform necessary maintenance and upgrades.

· Communicate complex technical concepts clearly to technical and non-technical audiences.

· Develop and deliver presentations, trainings, and technical briefings.

· Collaborate with managers, other court units, and vendors to assess needs, recommend solutions, and maintain effective working relationships.

· Create and maintain clear, well-organized technical documentation and procedures.

Pay: $99,611.00 - $161,910.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Government IT: 4 years (Preferred)

Work Location: In person