DeKind Computer Consultants

Customer Service Tech Support Specialist

Job Location: Lathrop, California

Pay Rate: $22-$23/hour

Job Type: Temporary

Schedule: Monday - Friday, 8am-5pm

Description of Position:
Do you have great customer service work experience along with tech support skills? We are looking for several candidates for this Technical Support Specialist to fill a seasonal position. You will assist with studying technical applications, ensuring proper operations, and supporting users to maximize system capabilities.

• Field incoming help requests from end users via phone, work orders, and help desk.
• Build rapport and gather detailed information on issues from help desk customers.
• Record and track the problem-solving process, documenting actions taken from start to final resolution.
• Use diagnostic tools and utilities to troubleshoot issues.
• Access software updates, drivers, and knowledge bases to resolve problems.
• Learn and support appropriate software and hardware systems.
• Perform hands-on fixes, including software installations and system configuration.
• Test fixes to ensure issues are properly resolved.
• Follow up post-resolution to ensure the solution is universal.
• Perform other duties consistent with the scope of the position.

Description of Company:

You will be supporting a well-established software company that is an industry leader of professional tax software solutions.

Experience Required:

• Broad understanding of computer hardware.
• Proven experience with desktop operating systems.
• Strong problem-solving and process improvement skills.
• Excellent interpersonal communication skills with the ability to present technical information clearly.
• Experience with software maintenance and testing.
• Strong multitasking capabilities.
• Willingness to develop technical support skills.

Similar Positions:

Technical Support Representative

IT Help Desk Technician

Customer Service Representative (Technical)

IT Support Specialist

Technical Customer Support Specialist

Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."

Click the apply link to ensure your application reaches the hiring manager directly.

#127466

Job Types: Full-time, Temporary

Pay: $23.00 per hour

Benefits:

• Health insurance

Work Location: In person