Genesis Technical Staffing

Position Overview

Theodore, AL (On-site)

Genesis is seeking a proactive and technically skilled IT Specialist to support and maintain the company’s information technology systems and infrastructure. This role is responsible for ensuring reliable day-to-day IT operations, supporting end users, maintaining system security, and assisting with technology improvements that support sales, project management, compliance, and operations.

The ideal candidate is hands-on, service-oriented, and comfortable supporting both office and field-based users in a fast-paced industrial business environment.

Key Responsibilities

• Provide day-to-day technical support for employees, including hardware, software, and network troubleshooting

• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals

• Manage user accounts, permissions, and access across systems (email, ERP, CRM, file systems, VPNs)

• Monitor and maintain network performance, backups, and system availability

• Assist with cybersecurity best practices, including endpoint protection, patching, and access controls

• Support and maintain business systems such as ERP, CRM, inventory, and project management tools

• Coordinate with third-party vendors and managed service providers as needed

• Maintain IT documentation, asset inventories, and standard operating procedures

• Support onboarding and offboarding of employees, including system access and equipment setup

• Assist with technology upgrades, system implementations, and process improvements

• Ensure data integrity, security, and compliance with company policies

Qualifications

• 2+ years of experience in an IT support or systems administration role

• Strong working knowledge of Windows operating systems and Microsoft 365

• Experience supporting networks, printers, VPNs, and basic firewall concepts

• Familiarity with hardware setup, troubleshooting, and maintenance

• Understanding of cybersecurity fundamentals and data protection best practices

• Strong problem-solving skills and customer-service mindset

• Ability to prioritize and manage multiple support requests

Preferred Experience

• Experience supporting ERP, CRM, or inventory management systems

• Familiarity with cloud platforms (Microsoft Azure, AWS, or similar)

• Experience in industrial, construction, manufacturing, or distribution environments

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications

Genesis Staffing provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Genesis Staffing and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://gtstaffing.com/privacy-policy/

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