Genesis Medical Associates, Inc.

About Rockwater Associates

Rockwater Associates is a national, fully remote professional services firm specializing in Tax, Accounting, and HR. Since 2020, rooted in Montana’s Flathead Valley, we have grown into a national team of professionals across 22 states and are establishing our Corporate Headquarters in Whitefish/Kalispell. By combining the power of great people with great technology, we deliver exceptional results for our clients with integrity, transparency, and relentless customer focus.

The Role

The IT Operations Lead is responsible for building and maintaining a secure, scalable, and resilient IT environment to support a growing remote-first workforce. This role goes beyond help desk & user support—taking ownership of IT infrastructure, cybersecurity, compliance, and strategic IT planning while ensuring seamless day-to-day technology operations.

You will play a critical role in ensuring our systems are secure, available, and optimized for business continuity, while partnering with leadership on long-term technology strategy.

Key Responsibilities

1. Infrastructure Management

• Oversee company-wide IT infrastructure including cloud hosting (AWS, Azure, Intune, Exchange, VPNs, networks, and firewalls).
• Ensure high availability, scalability, and redundancy for a fully remote, distributed workforce.

2. Cybersecurity & Compliance

• Enforce and maintain cybersecurity policies (SSO, MFA, endpoint security, patch management, incident response).
• Manage policy configuration and maintain filtering rules for email security tools.
• Conduct regular vulnerability assessments, penetration testing, and disaster recovery planning.

3. Hardware & End-User Support

• Manage procurement, lifecycle, and configuration standards for laptops, peripherals, and other devices.
• Lead a consistent support process with SLAs for troubleshooting, onboarding, and deprovisioning.
• Train employees in IT best practices and enforce security hygiene across the organization.

· Serve as the primary point of contact for IT-related inquiries, managing the IT help desk and resolving support tickets.

• Support user account management, including email configuration, password resets, and permission changes

· Provide guidance and training to end-users on basic technology use and new system rollouts.

4. Cloud Services & Tool Administration

• Administer SaaS productivity platforms (Microsoft 365, Salesforce.com, Box.com, Quickbooks Online, and other cloud-based productivity tools).
• Manage access controls, license optimization, and application integrations to support business continuity.
• Manage and maintain cloud telephony platforms.
• Maintain and administer remote management tools.

5. IT Policy & Governance

• Define and maintain policies for acceptable use, remote work, data retention, and incident response.
• Build an internal knowledge base and lead cybersecurity training sessions for all employees.

What You Bring

• Education: Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• Experience: 5+ years in IT administration or infrastructure management, including leadership responsibility.
• Expertise in cloud hosting platforms, network management, and security frameworks.
• Knowledge of compliance frameworks (SOC 2, NIST, etc.) a plus
• Hands-on troubleshooting skills
• Excellent communication skills and the ability to work with both technical and non-technical stakeholders.

Why Rockwater

• Competitive salary commensurate with experience.
• Full benefits package including health, dental, and company-matching 401(k).
• Company-wide winter break and generous PTO.
• Growth opportunities in a rapidly scaling company with a national footprint.
• A chance to own IT strategy, shape security posture, and have a direct impact on business operations.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person