Knowledge and Experience:
- Associate's or Bachelor's Degree in Information Technology, Transportation, Engineering, or a related field (or equivalent work experience).
- 2+ years of experience in transportation technology, IT support, or system administration preferred.
Skills:
- Strong understanding of onboard vehicle technologies and basic computer networking.
- Excellent organizational and tracking skills.
- Effective communicator with both technical staff and external vendors.
- Ability to manage multiple tasks, priorities, and stakeholders.
- Working knowledge of AVL/GPS, fare collection systems, and mobile data communication devices is highly desirable.
- Split between office-based work and occasional fieldwork to support ITS technicians or oversee technology installation.
- May require occasional after-hours availability during system outages or upgrades.
Key Accountabilities:
System Monitoring & Support
- Monitor the performance and status of ITS systems, including AVL/GPS, farebox systems, modems, radios, video systems (e.g., AngelTrax), and other onboard technologies.
- Maintain basic troubleshooting and support capabilities to assist ITS technicians in resolving field-level technical issues.
- Track system performance, collect feedback, and escalate unresolved issues to vendors or higher-level technical teams.
Vendor Coordination & Communication
- Serve as the primary point of contact for ITS vendors to ensure timely maintenance, upgrades, and system improvements.
- Track vendor deliverables, service level agreements (SLAs), and maintenance schedules.
- Document and communicate vendor performance and any deviations from expected service levels.
System Evaluation & Reporting
- Continuously evaluate the current ITS systems to identify operational gaps or inefficiencies.
- Prepare regular reports on system status, incidents, upgrades, and suggested improvements.
- Collaborate with internal teams to develop improvement plans for ITS functionality and data quality.
Technology Deployment & Onboarding
- Oversee the deployment, configuration, and upgrades of onboard ITS components including modems, radios, GPS/AVL units, Zonar, DriveCam, video surveillance (AngelTrax), and farebox systems.
- Support onboarding and training processes related to new ITS equipment for drivers, maintenance staff, and administrative users.
- Maintain documentation and logs for hardware/software installations and updates.
Compliance & Documentation
- Ensure systems are compliant with applicable regulations and internal policies related to data privacy, cybersecurity, and transportation standards.
- Maintain accurate and up-to-date documentation of ITS hardware inventory, software licenses, and maintenance records.
Additional Statements:
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
- Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
- Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
INDHP
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
