GI Alliance

Position Description

Date completed: 10/4/24 Work Location: Flowood Office

Title: Systems Administrator Department: IT

Supervisor: Director of IT Infrastructure Pay Range: [leave blank]

Exempt Status Y N Position Status FT PT IC*

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose

The System Administrator will provide advanced technical support and administration of Enterprise-class storage, security, network, communication, and virtualization environments as well as hold vendor specific certifications. This resource will also lead system administrator functions including documentation of best practices and processes to support the business. Serve as subject matter experts throughout the enterprise on information systems by providing technical expertise. Enhance team productivity by providing operations support for the IT infrastructure and leveraging IT resources. Insert supporting Southeast division infrastructure.

Responsibilities/Duties/Functions/Tasks:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for system administration of major platform information operating systems.

• Specializes in Windows, Virtualization technologies, Data Network, and/or Storage Area Network systems.

• Designs and builds working models of complex and/or new elements of an information system performing development, execution, and review of test plans and results.

• Trains colleagues on current information system technologies and requirements related to administration and operations.

• Creates process improvements and controls.

• Acts as administrator for active directory (AD), domain name service (DNS) and SAN whether physical or virtual.

• Acts as administrator for the server environment (virtual/bare metal).

• Coordinates incident response/disaster recovery activities related to information systems which include designing, testing, and maintaining systems protocols.

• Performs and documents system back-up and recovery.

• Coordinates monitoring and maintenance of information systems, including tracking errors and data movements; Configuring software and hardware; Maintaining optimum system capacity levels; Maintaining consistent system standards.

• Synchronizes with vendors the documentation and application of solutions to information system problems.

• Assists in the resolution of critical information system problems and complaints.

• Provide guidance and direction to junior system administrators and be a subject matter expert (SME) resource for enterprise systems/applications.

• Ensure users receive support to resolve issues and provide solutions to repetitive issues.

• Standardize and provide oversight of server build and interact with Cybersecurity team to deploy hardened images.

• Use scripting methods to provide automation of tasks (such as PowerShell).

• Monitor and inspect system equipment/ make recommendations and suggestions for improvement if necessary.

• By position, may coordinate work activities and assign duties on a project basis.

• Other duties as assigned by management.

• Work closely with the management to gather input, diagnose root causes, and resolve problems

• Document processes to standardize and streamline end user experience.

• Proactively communicate with management throughout the problem resolution process.

• Interface with executives, engineers, and vendor technical support resources.

• Maintain hybrid server infrastructure and assist in root cause analysis of any system issues.

• Assist in developing a disaster recovery plan, assist in testing plan and update documentation as needed

Qualifications

Education:

• College or Vocational Graduate or Commensurate Experience.
• Pursuit of certification at the systems administration level from the following:
  • Microsoft
  • Vmware
  • Cisco
  • Nutanix

Experience: Four (4) + years providing advanced hardware and software technical support.

Additional Qualifications:

• Excellent People Skills
• Experience supporting networking, security, virtualization, storage software and hardware products, including:
• Experience supporting or troubleshooting in an IT environment (sever, application, or infrastructure).
• Solid understanding of Windows Server Products, Unix, and Linux operating systems.
• Proven ability to diagnose, resolve, and document technical support issues.
• Strong written and verbal communications skills.
• Positive, customer-centric approach.
• Working experience in systems administration or internal IT support.
• Must have transportation.

Performance Requirements:

• Self Managed or Need Little Supervision
• Persistence in staying on task to solve technical problems
• Flexibility and initiative
• Accountability for your own schedule and reporting on your activities
• Conceptual thinking

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran