ACE Fire Protection

Own the Operational Engine Behind Fire Safety – Become the Operations & Technology Manager at ACE Fire Protection!

Position Title: Operations & Technology Manager
Company Name: ACE Fire Protection
Pay Range: $65,000–$85,000 per year (based on experience)
Location: Brooklyn, NY (On-site with hybrid coordination responsibilities)
Industry: Fire Protection / Technology / Operations

Job Overview

ACE Fire Protection is looking for a tech-savvy, highly organized, and solutions-driven Operations & Technology Manager to streamline our internal systems and supercharge our operational flow. This cross-functional role is the operational heartbeat of the company—bridging our CRM and technology needs, warehouse and inventory systems, ecommerce platform, and day-to-day business operations. If you’re a reliable process builder, skilled communicator, and systems thinker, we want you to become the “go-to” person that keeps our fast-paced company running efficiently

Who We Are

Founded in NYC, ACE Fire Protection has become one of the fastest-growing fire safety service providers in the country—serving clients across NY, MA, MD, PA, NC, CT, NJ, and FL. With a national footprint and a reputation for innovation, we blend high-performance operations with a high-energy, people-first culture. Whether it's servicing fire extinguishers or launching new digital platforms, we're committed to leading fire protection into the future.

Key Responsibilities

• CRM / Technology Management

  • Serve as the internal owner of our CRM (Microsoft Dynamics 365 or equivalent)

  • Translate business needs into CRM updates and coordinate with external developers

  • Test new features, oversee implementation, and troubleshoot system issues

  • Provide support to field and office staff on tech issues (logins, workflows, app usability)

• IT / Technical Liaison

  • Act as the single internal point of contact for IT issues

  • Coordinate with outsourced IT provider and filter internal requests

  • Resolve access, hardware, and software issues (printers, logins, device permissions)

• Operations & Warehouse Oversight

  • Create systems and processes for warehouse layout, labeling, and inventory flow

  • Coordinate technician supply needs and ensure operational continuity

  • Manage small operational tasks (e.g., vendor outreach, maintenance scheduling)

• Inventory Management

  • Oversee inventory tracking processes and data accuracy

  • Align inventory systems with CRM and ecommerce integration

  • Support audits and reporting for stock levels and movement

• Ecommerce Oversight

  • Maintain and update the company’s ecommerce platform

  • Coordinate with marketing for launches and promotions

  • Ensure content accuracy, product listings, and backend system integration

• Cross-Departmental Coordination

  • Manage internal projects and support process improvements across departments

  • Serve as the operational and technical bridge between office staff, field techs, and vendors

  • Troubleshoot workflow inefficiencies and document internal procedures

Qualifications

• Strong experience with CRM systems (Microsoft Dynamics 365 preferred; Salesforce acceptable)

• Background in operations, project management, or systems implementation

• Understanding of warehouse and inventory processes (not manual labor)

• Comfortable working with external developers and IT vendors

• Excellent communication, documentation, and troubleshooting skills

• Able to handle multiple projects and support a growing business environment

• Long-term mindset, reliable and organized with strong follow-through

Benefits

• Competitive salary with weekly pay

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance Options

• Paid Time Off (Vacation, Holidays, Sick Leave)

• Retirement Savings Program

• Paid Training and Certifications

• Tech Package (Smartphone/Tablet Provided)

• Company Uniforms & Equipment Provided

• Company Events & Recognition Programs

• Referral Bonus Program

• Relocation Assistance (if applicable)

Schedule

• Full-Time – Monday to Friday

• Some flexibility for project-based coordination or after-hours troubleshooting

Work Location

• On-site in Brooklyn, NY, with coordination responsibilities that may involve hybrid communication with external vendors and distributed teams.

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Compliance Statement

A background check will be completed as part of the onboarding process, in compliance with applicable laws.

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