Job Description
IT Specialist – Onsite Hospital Support (Cheyenne Wells, CO / Cheyenne County)
Introduction:
Elevate Services Group is seeking an IT Specialist to provide onsite support at a rural hospital in Cheyenne Wells, CO / Cheyenne County. This is a full-time, onsite position with limited flexibility for remote work as situations arise. The compensation range is $40,000 to $55,000, depending on experience, with the upper end reserved for those with strong healthcare IT backgrounds—particularly those experienced in EMR systems, HIPAA compliance, and providing support in dynamic clinical environments.
Candidates can expect a streamlined hiring process that includes multiple interviews and a final onsite interview at the hospital to assess technical fit and cultural alignment.
Our Culture:
At Elevate Services Group, we believe that how we show up, treat each other, and work together defines our success. We’re committed to building a team culture that is supportive, accountable, innovative, and fun, while remaining deeply focused on serving our clients and communities with care and professionalism.
We live by these core values:
How We Show Up
- Approach each day with focus, preparation, and a can-do attitude
- Take full ownership of your work and follow through on commitments
- Face challenges with a positive, resourceful, and solution-oriented mindset
How We Treat Each Other
- Communicate with respect, kindness, and professionalism
- Assume positive intent and resolve conflict with openness and empathy
- Respect every individual and celebrate each other’s contributions
How We Work Together
- Collaborate generously and share knowledge to lift the whole team
- Offer and seek support proactively—no one succeeds alone
- Welcome feedback, adapt to change, and continuously improve
- Promote a culture of teamwork and fun while driving meaningful results
- Hold ourselves and others accountable with honesty and integrity
- Serve customers with passion, urgency, and pride in our work
Position Summary:
The IT Specialist is the primary technical support contact for hospital staff, responsible for onsite and remote troubleshooting across a wide range of systems and applications. This includes EMR platforms, Active Directory, networking, cloud services, email, wireless devices, and endpoint hardware.
Responsibilities:
- Analyze and resolve hardware/software/network issues across a hospital environment
- Respond to support tickets with appropriate urgency and prioritization
- Maintain and document hospital IT infrastructure, user issues, and vendor info
- Support a wide range of devices: desktops, phones, printers, servers, switches, etc.
- Provide face-to-face support and training for hospital end users
- Participate in on-call rotations and occasional after-hours tasks
- Identify process and technical improvements to better support hospital operations
Qualifications:
- 1+ year of IT support experience or CompTIA A+ certification
- Solid experience with Microsoft Office and Windows 10/11 environments
- Proficient in diagnosing and resolving hardware issues
- Familiarity with ticketing systems; Autotask preferred
- Understanding of ITSM/ITIL (certification preferred)
- EMR experience highly valued
- Strong written and verbal communication skills
- Reliable transportation and ability to lift/move up to 50 lbs
- Willingness to provide on-call support as needed
Job Type: Full-time
Pay Range: $40,000 – $55,000 per year
Benefits:
- 401(k)
- Health, dental, and vision insurance
- Paid time off
Schedule:
- 8-hour shifts
- Occasional after-hours/on-call work
Location Requirement:
- Must live in or plan to relocate to Cheyenne Wells, CO / Cheyenne County
Preferred Experience:
- 1+ year in IT support, help desk, or healthcare IT
- Experience working within HIPAA environments and EMR systems
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
