Family Tree

Key Responsibilities

• Assist agents by managing incoming customer inquiries and routing requests to the correct contact.
• Support daily coordination between customers and agents for service updates appointments and follow up communication.
• Maintain accurate customer records notes and digital files.
• Update scheduling calendars and ensure agents receive the correct information before each appointment.
• Provide customers with service updates appointment confirmations and preparation details when needed.
• Monitor shared inboxes and respond to messages in a timely and professional manner.
• Follow up with customers regarding pending information missed appointments or next steps.
• Prepare simple summaries status updates and documentation to support agent workflows.
• Identify issues delays or customer concerns and escalate when necessary.
• Support general administrative tasks that help improve customer service and operational efficiency.

Qualifications

• High school diploma required. Bachelors degree or equivalent preferred.
• Experience in customer service coordination or administrative support is helpful but not required.
• Strong communication skills with a clear and professional customer focused tone.
• Excellent organization skills and attention to detail.
• Comfortable using digital tools scheduling systems and office software.
• Ability to manage multiple tasks prioritize effectively and maintain accuracy.
• Reliable proactive and able to work independently in a remote environment.
• Strong problem solving ability and a positive customer service mindset.

Job Type: Full-time

Pay: $35.12 - $37.24 per hour

Benefits:

• Health insurance

Work Location: Remote