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Full job description

Job Title: Information Technology Support Technician

Job Location: Sioux Falls, SD Preferred

How to apply: Apply on our Indeed.com posting here

Job Summary

The Shared Services Division of First Farmers & Merchants Bank and Liberty National Bank are looking to hire a full-time Information Technology Support Technician. This position will be responsible for supporting corporate workstations, network devices, applications, and printers. This individual must be able to work closely with IT leadership and colleagues in the department, communicate effectively, and have the ability to analyze and troubleshoot. The Information Technology Support Technician plays a vital role in making sure our systems are operating efficiently and reliably. This position requires excellent communication skills, the ability to follow up and resolve outstanding items, and strong technical knowledge.

Essential Functions

• Responsible for the administration and maintenance of workstations and printers
• Assists bank staff by troubleshooting and escalating technology issues
• Utilize NinjaOne to deploy software and updates
• Install, Configure, and Support for workstations and applications
• Performs select Server and System backup and recovery duties
• Responsible for Disaster Recovery procedures and tests
• Supports third party application servers including Fiserv Banking software
• Creates, enhances, and follows processes to drive efficiency in completing work
• Assists with network security monitoring and cybersecurity tasks
• Contributes to the FFM Shared Services Change Management team
• Other duties as required

Competencies

• Ability to work independently
• Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization

Qualifications

• Systems Administration: Minimum 3 years of experience
• Bachelor’s degree in computer science or related Technology field preferred
• The ability to prioritize, multi-task and effectively manage multiple tasks is essential

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time. Able to lift 35 pounds and work on a computer the majority of the day.

Job Type

This is a Full-Time position.

Compensation

Pay: Hourly starting at $24.04 an hour. Final compensation may vary based on experience and qualifications. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.

We are an Equal Opportunity Employer.

Job Type: Full-time

Job Type: Full-time

Pay: From $24.04 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person