IT MANAGER
Automation Personnel Services is seeking an experienced and driven IT Manager to lead our IT support team and ensure the delivery of high-quality technical services across the organization. In this leadership role, you will manage daily IT operations, support team development, resolve escalated issues, and drive continuous improvement in service performance and user satisfaction.
Pay Rate
$73K - $88K, based on experience
IT Manager Duties and Responsibilities
Team Leadership & Development
- Lead, mentor, and coach a team of IT support technicians to foster a high-performing, customer-focused culture.
- Conduct regular performance reviews, training, and professional development planning.
Service Delivery Management
- Oversee helpdesk operations, including ticket triage, prioritization, and resolution timelines.
- Ensure SLAs and KPIs are met or exceeded, delivering reliable and efficient support.
Client & Stakeholder Management
- Act as the primary point of contact for escalated support requests and major incidents.
- Communicate effectively with internal teams and non-technical users to ensure clarity and satisfaction.
Technical Oversight & Escalation
- Provide hands-on support for complex or critical issues across systems and infrastructure.
- Coordinate with third-party vendors and external support when needed.
Process & Systems Optimization
- Manage and improve tools such as ticketing systems, remote access platforms, and knowledge bases.
- Identify and implement process enhancements to boost operational efficiency.
Cross-Functional Collaboration
- Partner with departments, including operations, sales, and leadership to align IT initiatives with business goals.
- Ensure seamless integration and support across all business systems.
IT Manager Requirements and Qualifications
Preferred Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Microsoft Certified Solutions Expert (MCSE) or equivalent certification
Required Experience & Skills
- 5+ years in IT infrastructure and systems administration
- Strong technical expertise in:
- Windows Server environments
- Microsoft 365 administration
- Multi-Factor Authentication (MFA) solutions
- Firewalls and network security
- VoIP systems
- Proven experience leading and developing IT teams
- Ability to translate complex technical issues for non-technical audiences”
- Excellent problem-solving, conflict resolution, and customer service skills
- Strong documentation and organizational abilities
- This is a hands-on, on-site leadership role—active participation in day-to-day administration is required
What We Offer
- A dynamic work environment with growth opportunities
- A chance to shape and lead an evolving IT function
- Collaborative culture with direct impact on business operations
Job Type
Full Time
About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:
- 10-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2025).
- Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2025).
- Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
- Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
- Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).
Equal Opportunity Employer
APSCorporate
