TXM Recruit Ltd USA

Warehouse Operation Support Manager

Thief River Falls, MN

Permanent

An opportunity to work for a genuine market leader in solutions development for the intralogistics market, specialising in the design, installation & management of highly automated and intelligent facilities as they search for a Warehouse Operation Support Manager to join the business. You will play a key role in managing the Software and PLC Engineers, leading engineering and operational support and overseeing incident response.

Alongside the salary, you will also receive a 10% performance bonus, 401k, medical, dental and life insurance, as well as a 120hr holiday allowance – with no vesting on insurances.

Warehouse Operation Support Manager Responsibilities:

• Participate in Change Advisory Boards to discuss software changes, bug fixes, and upcoming implementations with customers.
• Coordinate with internal software teams to ensure timely testing and deployment of system updates and bug resolutions.
• Monitor and manage all incidents occurring within the warehouse, ensuring accurate and timely communication with the customer.
• Maintain and promote a strong, professional relationship with the customer across all operational touchpoints.
• Supervise and delegate tasks to software engineers and PLC engineers to ensure efficient resolution of technical issues.
• Collaborate with the Spare Parts Manager and customer to coordinate spare parts availability and logistics.
• Oversee warehouse support operations to ensure alignment with service-level agreements and customer expectations.
• Manage site-level budgets and provide regular reporting to the Director of Remote Services, including performance against defined KPIs.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Lead and support continuous improvement initiatives to enhance warehouse support efficiency and customer satisfaction.
• Responsible for responding to and addressing emergency calls.

Experience & requirements for the role:

• Eligibility to work in the USA.
• Experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
• An understanding of warehouse operations and supply chain management
• Working Knowledge of Linux, Java, Oracle and SQL.
• Strong skills in report development
• ITIL Foundation
• Proven organizational skills.
• Experience in Budget Management

Our customer is an equal opportunity employer. Who are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to our customers drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”

IND3

Pay: $50,000.00 - $140,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person