M. Bohlke Veneer Corp.

Role Overview: As the POD Manager in the CareShare Division at Scaled Health, you are responsible for overseeing technical support and service operations across multiple healthcare sites. This role combines strategic management with advanced technical responsibilities, ensuring the delivery of high-quality IT services and support to meet the specific needs of healthcare organizations. You will work closely with the CIO to execute customer strategies, manage technical resources, and maintain strong customer relationships. This position requires travel between hospital locations to ensure seamless IT operations across all sites.

Key Responsibilities:

Technical Leadership & Management:

· Oversee the installation, maintenance, and support of IT systems, hardware, and software across multiple healthcare sites, ensuring all operations are aligned with organizational goals.

· Serve as a hands-on manager, actively participating in problem-solving, service desk ticket resolution, and other technical tasks as needed.

· Analyze software and hardware needs for the organization and recommend upgrades and changes to maintain efficient and secure operations.

· Ensure the smooth and reliable operation of network, server, and storage environments, implementing advanced security measures to protect data and systems.

Strategic Planning & Execution:

· Work closely with the vCIO to deliver a prescriptive technology management architecture, executing customer strategies, roadmaps, projects, and support initiatives.

· Coordinate and schedule large-scale software and hardware installations, ensuring all projects are completed on time, within budget, and according to specifications.

· Maintain knowledge of trends and developments in information technology, particularly in healthcare, and alert senior staff to any potential impacts on organizational systems.

· Manage to metrics, ensuring compliance with work effort reporting, timekeeping requirements, and customer service standards.

Team Management & Development:

· Directly manage and oversee technical resources and site leads across multiple healthcare sites, ensuring that staff are well-equipped to meet organizational goals.

· Hire, train, and develop IS department staff, fostering a culture of continuous learning and professional growth.

· Organize and oversee staff schedules, ensuring efficient operation and timely project completion across all sites.

· Provide constructive and timely performance evaluations, addressing discipline and termination of employees in accordance with company policy.

Customer Service & Relationship Management:

· Provide exceptional customer service, managing multiple priorities and ensuring high levels of customer satisfaction across all healthcare sites.

· Maintain strong relationships with internal stakeholders and healthcare professionals, ensuring that IT services align with clinical and operational needs.

· Travel between hospital locations as needed to ensure seamless IT operations and address any on-site issues or projects.

Qualifications:

Education:

· High School Degree required; Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Experience:

· Minimum of 8+ years of experience in technology management, with a strong preference for healthcare IT experience.

· Proven technical expertise in network management, server/storage solutions, O365 tenant management & security, firewalls, Citrix, backup solutions, hyperconverged infrastructure, and healthcare systems.

· Experience with Electronic Medical Records (EMR) and HL7 interfacing is highly desired.

Skills:

· Strong leadership and supervisory skills, with the ability to manage and motivate a diverse technical team.

· Advanced technical aptitude across various technologies, including networking, cloud services, cybersecurity, and healthcare IT systems.

· Exceptional customer service skills, with the ability to manage multiple priorities and maintain strong relationships with customers and internal stakeholders.

· Excellent organizational skills and attention to detail, with the ability to oversee complex projects and ensure they are completed on time and within budget.

· Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues efficiently.

· Proficiency with Microsoft Office Suite and other relevant software, with the ability to quickly learn and adapt to new technologies.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· May be required to work on-call or during off-hours to address critical issues.

Travel Requirements:

· Regular travel between hospital locations as needed to manage and oversee IT operations.

Travel between Lake Chelan and Brewster at minimum (30 minute drive between locations).

Salary Range:

· $100,000 - $130,000 per year, based on experience and qualifications.

Employee Benefits:

· 401(k)

· Health, dental, and vision insurance

· Paid time off

· Life insurance

· Retirement plan

Work Schedule:

· Standard 8-hour shift, Monday to Friday, with on-call availability as needed.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you be able to reliably commute daily to Chelan, WA 98816 for this job?

Experience:

• Technology management: 8 years (Required)
• O365 Tenant Management: 5 years (Required)

Ability to Relocate:

• Chelan, WA 98816: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person