We’re looking for a technically strong, mature professional who can credibly interface across all levels of management and staff. The role involves managing infrastructure, cybersecurity, and on-site IT help desk personnel to ensure secure, scalable, and compliant systems that support business goals. You will also act as a key link between technical teams and executive leadership to drive innovation and operational efficiency.
Responsibilities:
- Manage multiple priorities between client initiatives, daily support functions, and ongoing infrastructure projects, communicating with client senior management, client staff, management, help desk techs, and client vendors, to support uptime, innovation, scalability, and security.
- Partner with client executive leadership, innovation team, and our CEO/CTO to align technology strategy with business goals, operations, and client service excellence.
- Foster a culture of professionalism, security, integrity, service, and continuous improvement within the IT function.
- Oversee all aspects of IT infrastructure, including servers, cloud environments, local networks, laptops/tablets, and related scientific/diagnostic equipment.
- Coordinate and work with third-party platform vendors, such as scientific instrumentation, management tools, and cloud-based file management systems.
- Ensure secure, high-availability systems for personnel accessing critical tools and documentation remotely.
- Collaborate on cybersecurity strategies, including risk assessments, data protection, endpoint security, and disaster recovery planning.
- Implement IT policies, procedures, and governance aligned with industry standards and HIPAA regulatory requirements. Collaborate with HIPAA Security Officer to ensure administrative, physical, and technical safeguards for ePHI (electronic protected health information) in accordance with the HIPAA Security Rule and related regulations.
- Assist with training staff on cybersecurity best practices and ensure consistent enforcement across offices.
- Manage, coach, and mentor IT team of on-site employees responsible for helpdesk support, systems maintenance, and development.
Qualifications:
Required:
- Bachelor’s degree in IT, Computer Science, or a related field.
- Minimum of 7 -10 years of experience in IT roles, including 3+ years managing IT teams in organizations of 200-500+ employees.
- At least one of the following IT certifications: CompTIA Network +, COMPTIA Security +, or CCNP.
- Strong management skills to set various competing priorities, lead on-site techs, collaborate with others on various projects, handle innovative initiatives, and interface frequently with senior management.
- Excellent cross-functional communication skills to build effective collaboration.
- Experience with system administration, enterprise software applications, and endpoint management and security solutions, such as Kaseya, Meraki.
- Extensive experience with the Microsoft ecosystem, including Windows Server, Active Directory, and Microsoft 365.
- Experience using PSA ticketing systems and remote support tools for IT service management, such as ConnectWise.
- Strong problem-solving skills and the ability to troubleshoot complex IT issues.
- Advanced technical depth and problem-solving skills for complex challenges.
- Demonstrated process improvement mindset to drive efficiency and innovation.
Preferred:
- Strong knowledge of business systems used in healthcare.
- Experience with HIPAA Security Rule compliance and coordination of technology, risk, and regulation management.
- Experience working with or for HIPAA Covered Entities or Business Associates.
- Certifications such as CISSP, PMP, ITIL, Microsoft, Cisco, or Azure are a plus.
- IT Asset Management and Project management experience is a plus.
- Innovation using digital infrastructure for healthcare handling sensitive healthcare data and keeping secure, seamless interactions.
