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The IT Coordinator plays a vital role in supporting and coordinating information technology systems across 3Rivers’ merged agencies. This position ensures the alignment of technology, data, and operations to enhance the delivery of high-quality, person-centered services.

Serving as the primary liaison between the organization’s leadership, staff, and managed IT service provider, the IT Coordinator translates technical concepts into practical, user-focused solutions that support daily operations and organizational goals.

Essential Functions:

System Integration and Management

· Conduct assessments of existing IT systems across the merged agencies and develop an integration plan aligned with 3Rivers’ strategic priorities.

· Coordinate with external IT vendors to implement and maintain secure, functional, and user-friendly systems.

· Manage timelines, deliverables, and communication throughout integration projects.

· Oversee hardware, software, and network connectivity to ensure operational efficiency.

Technical Oversight and Support

· Serve as the point of contact for all IT-related vendors and service providers.

· Ensure prompt response and resolution to IT-related issues.

· Oversee upgrades, security patches, and system maintenance.

· Ensure compliance with HIPAA, cybersecurity, and data privacy standards.

Training, Access, and User Support

· Coordinate user setup, access, and removal across systems including Office 365, shared drives, and specialized applications.

· Provide technical support and troubleshooting for agency staff.

· Develop and maintain user-friendly guides and standard operating procedures.

· Conduct new-hire and ongoing technology training focused on secure and compliant system use.

Inventory, Procurement, and Documentation

· Maintain detailed inventory of all IT equipment, hardware, and software licenses.

· Manage device replacement schedules and coordinate procurement with approved vendors.

· Track and process IT invoices and assist with technology budget management.

· Maintain accurate documentation of network configurations, system updates, and integrations.

Business Continuity and Security

· Ensure all security layers (firewalls, antivirus, multi-factor authentication, etc.) are active and monitored.

· Verify that backup systems are functioning correctly and that data recovery processes are tested regularly.

· Support implementation of 3Rivers’ Business Continuity and Disaster Recovery Plans.

· Participate in annual technology audits and security reviews.

Job Type: Full-time

Pay: $28.85 - $31.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Gardiner, ME 04345 (Required)

Ability to Relocate:

• Gardiner, ME 04345: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person