Full-time
Crystal Lake, IL
Job description
We're on the lookout for an IT Systems Manager to join our team and provide exceptional support across our 50 store locations. If you're tech-savvy, love working in a dynamic environment, and have a passion for ensuring smooth IT operations, we want to hear from you!
General Requirements:
· Proven experience in a similar technical support role.
· Strong troubleshooting and problem-solving skills.
· Excellent communication skills for interacting with end-users and team members.
· Ability to adapt to a fast-paced and evolving environment.
· Ability to lift 50 lbs
Basic Duties:
1. Technical Support:
a. Provide first-level technical support to end-users.
b. Troubleshoot hardware and software issues, ensuring timely resolution.
2. Driving:
a. Some travel (4-5 days per month, sometimes overnight) to different store locations is required for on-site support and maintenance.
3. Point of Sale (POS):
a. Possess expertise in POS systems.
b. Address and resolve issues related to POS hardware and software.
4. Report Writing:
a. Generate and analyze reports to identify trends and potential areas for improvement.
5. Microsoft (or similar) SQL Database experience:
a. Proficient in SQL for database management and queries.
6. Microsoft Environment:
a. Solid understanding of Microsoft Windows operating systems.
b. Experience with Microsoft Office Suite and Microsoft 365 applications.
7. Security:
a. Implement and maintain virus checker solutions to ensure the security of systems.
Some telework may be allowed, but we require you to work “In Office” to complete your job duties.
If you're up for the challenge and ready to be a crucial part of our tech team, we want to hear from you!
Looking forward to welcoming our newest team member!
Job Type: Full-time
Benefits:
Compensation Package:
Schedule:
Ability to Relocate:
Work Location: In person
