Rapha Technologies, LLC

IT Support Specialist (Remote, Project-Based)

Location: Remote (United States required)

Type: Contractor / Project-Based

Hours: Approx. 10–15 hours per week (may fluctuate depending on workload)

Compensation: $20–$30/hour (depending on experience). Contractor role; no benefits.

*This is an ongoing contract role with no fixed term. Engagement continues until terminated by either party with notice.

About Us

Rapha Technologies, LLC is a veteran-led IT and cybersecurity consulting firm serving healthcare providers, nonprofits, government, and small-to-mid-sized businesses. We deliver secure, efficient, and reliable technology solutions that empower organizations to focus on their mission while we manage their IT needs.

We’re looking for a flexible IT Support Specialist to join our growing team. This role is fully remote, project-based, and ideal for someone who enjoys variety, autonomy, and applying both technical and problem-solving skills across multiple platforms.

Responsibilities

As an IT Support Specialist, you will:

• Provide day-to-day IT support for clients’ Microsoft 365 environments (Teams, SharePoint, Exchange, and Entra ID, etc.).
• Manage user accounts, permissions, and security settings in Microsoft 365.
• Build and customize SharePoint Lists, Power Apps, and Power Automate workflows to streamline client processes.
• Support website maintenance and updates (primarily Squarespace, WordPress or similar platforms).
• Assist with general IT troubleshooting, including device setup, endpoint support, and cloud access issues.
• Document processes, solutions, and updates for clients in clear, professional language.
• Communicate effectively with clients and internal team members to clarify requirements, provide updates, and deliver quality results.

Qualifications

Required:

• Proven experience supporting Microsoft 365 environments (user management, SharePoint, Teams, Exchange, etc.).
• Familiarity with Power Apps and Power Automate (building and modifying workflows and apps).
• Experience with basic website updates (WordPress, Squarespace, or similar).
• Strong troubleshooting skills with desktops, laptops, and cloud-based systems.
• Excellent communication skills and ability to explain technical solutions to non-technical users.
• Self-motivated, reliable, and able to manage tasks independently on a project basis.

Preferred:

• Experience working with healthcare, nonprofit, or government clients (familiarity with HIPAA compliance is a plus).
• Knowledge of endpoint security tools and best practices.
• Familiarity with DNS, domains, or hosting management.
• Prior contractor or consulting experience.

Compensation & Schedule

• This is a remote, project-based contract role.
• You can expect an average of 10–15 hours per week, though hours may vary depending on project complexity.
• Pay is $20–$30/hour depending on experience.
• Flexible work schedule; deadlines and deliverables will be agreed upon per project.

How to Apply

Please submit your resume along with a statement describing your experience with Microsoft 365, Power Platform (Power Apps/Power Automate), and website management.

Job Type: Contract

Pay: $20.00 - $30.00 per hour

Expected hours: 10 – 15 per week

Application Question(s):

• Do you have hands-on experience administering Microsoft 365 (Teams, SharePoint, Exchange, Entra ID, etc.)?
• Have you built or customized workflows using Power Automate and apps using Power Apps?
• Do you have experience updating or maintaining websites (e.g., WordPress, Squarespace, or similar CMS platforms)?
• This role averages 10-15 hours per week, but hours may fluctuate depending on project needs. Are you comfortable with this arrangement?
• This is a contractor position with no benefits, fully remote, and indefinite until terminated by either party. Are you comfortable with this setup?
• Do you have experience working with healthcare, nonprofit, or government clients (HIPAA knowledge is a plus)?
• Briefly describe your most relevant project where you supported Microsoft 365 administration or workflow automation.
• Do you have any certifications? If so, please list them here.

Education:

• High school or equivalent (Required)

Location:

• United States (Required)

Work Location: Remote