Junior IT Support Specialist
Consultative Search Group
Orange, CA
Job description
A global manufacturer and distributor seek a Junior IT Support Specialist to join their team. The Junior IT Support Specialist plays a key role in supporting day-to-day technology operations across the organization. This role assists with helpdesk requests, participates in network-related projects, and supports the administration of Microsoft 365 services. It’s an ideal position for someone early in their IT career who is eager to learn, grow, and contribute to a dynamic technical environment.
Key Responsibilities:
??? Helpdesk & End-User Support
- Provide first-level technical support for hardware, software, and peripheral issues.
- Troubleshoot Windows workstations, printers, mobile devices, and common business applications.
- Log, track, and resolve support tickets in a timely manner.
- Assist users with password resets, account access, and basic troubleshooting.
- Set up new user accounts, devices, and workstations.
?? Network & Infrastructure Support
- Assist with basic network troubleshooting (LAN/WAN, Wi-Fi, VPN).
- Support network upgrade or expansion projects under senior staff guidance.
- Help maintain network equipment such as switches, access points, and firewalls.
- Perform routine checks on network performance and connectivity.
?? Microsoft 365 Administration
- Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Assist with user provisioning, license assignments, and group management.
- Help troubleshoot email delivery issues and Teams/SharePoint access problems.
- Support data organization and permissions within SharePoint and OneDrive.
Qualifications Required:
- Basic understanding of Windows operating systems and common IT concepts.
- Familiarity with Microsoft 365 applications and cloud services.
- Foundational knowledge of networking (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and willingness to learn.
- Excellent communication and customer service mindset.
Many of our job openings can be viewed at https://jobs.crelate.com/portal/consultativesg
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