We are seeking a skilled Systems Administrator/Technician (SAT) to join our team. The SAT is responsible for maintaining and troubleshooting site-specific technology, ensuring seamless operations of our client's services. This role requires technical expertise, strong problem-solving skills, and the ability to respond to emergencies in a fast-paced environment.
Key Responsibilities:
- Install, maintain, and troubleshoot phones, tablets, and related network hardware.
- Perform routine maintenance, updates, and diagnostics on-site systems.
- Provide technical support and training to on-site staff as needed.
- Collaborate with internal teams and external stakeholders to resolve issues efficiently.
- Ensure compliance with all company policies, security procedures, and safety protocols.
- Maintain documentation of system updates, maintenance schedules, and issue resolutions.
- Other duties as assigned.
Minimum Requirements:
- High school diploma or equivalent.
- Valid driver’s license and minimum auto insurance coverage per company policy.
- Availability on a 24/7 call-out basis to respond to emergencies. (Rotating on-call schedule)
- Must pass and maintain all security background checks.
- Attendance at all required orientation programs as mandated by the work location or company.
- Successful completion of all required OEM training programs.
- Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
Preferred Qualifications:
- Strong organizational skills and ability to manage multiple tasks efficiently.
- Experience training users on software applications.
- Experience with proprietary software, including data entry and administrative tasks.
- Familiarity with tablets, smartphones, and mobile device management.
- Knowledge of telecommunications systems, including phone and intercom systems.
- Experience with network hardware, including routers, switches, and access points.
- Understanding of internet circuits, connectivity troubleshooting, and bandwidth requirements.
- Prior experience in IT support, system administration, or a similar technical role.
- Experience working in secure or correctional facility environments is a plus.
Job Type: Full-time
Pay: $52,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Overtime pay
- Performance bonus
Ability to Commute:
- Bridgeton, NJ 08302 (Required)
Work Location: In person
