Job Impact
In this role, you will be at the forefront of shaping Marchex’s AI-driven solutions by applying advanced data science techniques. Your expertise in areas such as prompt engineering, fine-tuning large language models, and developing agentic workflows will directly influence the evolution of our conversation intelligence platform. By building and optimizing sophisticated machine learning models, you will enable the creation of intelligent systems that automate, enhance, and personalize customer interactions. Your contributions will empower Marchex to deliver innovative, scalable AI capabilities, positioning the company as a leader in leveraging state-of-the-art data science to solve real-world business challenges and drive future growth.
Team
Our technology team is a group of highly skilled and passionate individuals constantly pushing the boundaries of what is possible with technology. We are always looking for new and innovative ways to solve problems and make a positive impact. Marchex culture is one of collaboration, continuous learning, and inclusivity. We value diversity and encourage team members to bring their unique perspectives and approaches to problem-solving.
Outline of Duties and Responsibilities
- Design and build machine learning models to analyze and classify text and other data.
- Apply natural language processing techniques to extract meaningful insights from unstructured text data.
- Collaborate with cross-functional teams to identify business problems and develop solutions.
- Explore new technologies and techniques to improve the performance of existing models.
- Create and maintain documentation for all models, code, and processes.
- Build and test functional prototypes.
- Partner with engineering to develop data-oriented product features.
- Work with the business and product teams to understand what information can best impact our clients, with a focus on measured experimentation.
- Collaborate across the company on data-driven initiatives.
- Drive customer conversations to understand business context and propose solutions to data problems.
- Provide clear and concise insights/recommendations from data analysis to team, senior execs and when needed customers.
- Support the vision and values of the company through role modeling and encouraging desired behaviors.
- Participate in various company initiatives and projects as requested.
Experience, Skills and Qualifications
- Master's or Ph.D. degree in Computer Science, Statistics, Mathematics or a related field, or commensurate experience.
- 3+ years of experience in natural language processing and machine learning
- Experience working with large language models such as OpenAI’s GPT series or Anthropic’s Claude
- Experience with deep learning frameworks such as TensorFlow, PyTorch, or Keras
- Strong programming skills in Python and proficiency in data analysis libraries such as Pandas and NumPy
- Experience working with large datasets and building scalable models
- Excellent communication and problem-solving skills
- Familiarity with API frameworks and concepts
- Familiarity with containerization tools such as Docker and Kubernetes
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Comprehensive Medical & Prescription Plan
- Dental & Vision Plan
- Marchex Paid Basic Life & AD&D Coverage
- Marchex Paid Long & Short-Term Disability
- 401(k) Plan (Pre-tax and Roth) and Match
- 2 Paid Volunteer Days Each Year
- 11 Paid Holidays
- Paid Time-Off Benefits
- Health Savings Account
- Health & Dependent Care Flexible Spending Accounts
- Paid Parental Leave Benefits
- Voluntary Life Insurance
- Employee Assistance Program (EAP)
- Discounts with Various Business Partners
- Headspace Membership
- Monthly Remote Work Stipend
- Virtual Social Connect Events
Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands.
