Masis Staffing

About Etactics

Since 1999, Etactics has been a trusted leader in healthcare revenue cycle management, serving over 4,000 healthcare providers across the United States. We provide innovative, web-based SaaS solutions that help hospitals, health systems, physician groups, and medical billing companies optimize their revenue cycles, improve cash flow, and ensure compliance with healthcare regulations.

Our comprehensive platform includes clearinghouse services, claims denial management, B2B and B2C patient payment solutions, invoicing, and business intelligence reporting. As a recognized Top Workplace and Inc. 5000 company, we're committed to delivering excellence while maintaining a collaborative, innovative culture.

Role Overview

We're seeking an experienced DevOps Engineer to join our Operations Engineering team - a highly versatile and dynamic team that is setting us up for growth. You'll play a crucial role in scaling our healthcare revenue cycle management platform, maintaining our HIPAA-compliant infrastructure, and supporting the critical systems that process millions of healthcare transactions for our 4,000+ clients.

As part of our Operations Engineering team, you'll work in a fast-paced, collaborative environment where versatility and adaptability are key. This position requires expertise in healthcare data security, compliance frameworks, and enterprise-grade reliability as we continue our expansion in the healthcare technology market.

Key Responsibilities

Healthcare Infrastructure Management

• Maintain and continuously improve our HIPAA-compliant cloud infrastructure supporting high-volume healthcare transaction processing
• Manage and continuously improve secure, scalable environments for EDI processing, clearinghouse operations, and patient payment systems
• Ensure 99.9%+ uptime for mission-critical revenue cycle applications
• Support disaster recovery and business continuity planning for healthcare operations

Growth-Focused Operations

• Optimize infrastructure costs while maintaining performance and compliance standards
• Implement automated scaling solutions for peak processing periods
• Support new product launches and market expansion initiatives
• Collaborate with cross-functional teams on growth-enabling technology initiatives

Security & Compliance

• Implement zero-trust security models and multi-factor authentication systems
• Ensure compliance with healthcare industry standards and client security requirements

CI/CD & Application Deployment

• Build and maintain robust CI/CD pipelines for healthcare SaaS applications
• Automate deployment processes while maintaining strict change control procedures
• Implement automated testing and quality gates for healthcare transaction processing
• Manage database deployments and healthcare data migration processes
• Support rapid deployment cycles to accelerate product development and client delivery

Monitoring & Performance

• Work with Quality & Production teams to monitor system performance for high-volume healthcare transaction processing (claims, remits, payments)
• Implement 24/7 monitoring of critical healthcare systems with minimal downtime tolerance
• Optimize performance for EDI and Output Solutions processing, clearinghouse operations, and real-time reporting
• Proactively identify and resolve performance bottlenecks to support business growth

Enterprise Integration

• Support integrations with major healthcare payers (Medicare, Medicaid, commercial insurers)
• Manage API gateways and secure data exchange protocols
• Maintain connections with practice management systems, EHRs, and billing software
• Support client onboarding and integration processes at scale

What Makes Our Operations Engineering Team Special

Our Operations Engineering team thrives on versatility and collaboration. You'll work alongside engineers who wear multiple hats, tackle diverse challenges, and drive innovative solutions that directly impact our company's growth trajectory. We value:

• Adaptability - Ready to tackle new challenges as we scale and expand
• Cross-functional collaboration - Working closely with development, sales, and client success teams
• Innovation mindset - Continuously improving our infrastructure and processes
• Growth orientation - Building solutions that scale with our expanding client base
• Team dynamics - Supportive environment where knowledge sharing is encouraged

Required Qualifications

• Experience: 4+ years in DevOps/Infrastructure with healthcare or financial services experience preferred
• Scripting and Code Development: Python, or similar for automation and monitoring. Proven experience with maintaining and extending complex Java code
• Growth-minded approach: Experience scaling infrastructure to support business expansion
• Healthcare Knowledge: Understanding of HIPAA compliance, healthcare data security, and BAA requirements
• Cloud Platforms: Advanced experience with AWS, preferably with healthcare compliance configurations
• Security: Strong background in enterprise security, encryption, and access controls
• Database Management: Experience with MySQL, PostgreSQL, or similar enterprise databases
• Infrastructure as Code: Experience with Terraform
• High Availability: Experience designing and maintaining 99.9%+ uptime systems
• Versatility: Comfortable working across multiple technologies and adapting to new challenges

Preferred Qualifications

• Healthcare technology or revenue cycle management experience
• Experience scaling infrastructure for high-growth SaaS companies
• Experience with EDI processing, HL7, or healthcare data standards
• SOC 2 Type II or HITRUST compliance experience
• AWS certifications (preferred cloud platform)
• Experience with enterprise backup and disaster recovery solutions
• Background in payment processing or financial transaction systems
• Knowledge of healthcare clearinghouse operations
• Track record of supporting rapid business growth through infrastructure improvements

What We Offer

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company matching
• Professional development opportunities and certification support
• Collaborative work environment
• Opportunity to be part of a growth-focused, dynamic Operations Engineering team
• Direct impact on scaling a successful healthcare technology company
• Stable, growing company with 25+ years of success and continued expansion
• Top Workplace culture with open-door leadership policy
• Exposure to diverse challenges and technologies in a versatile role

About Our Operations Engineering Team: Our Operations Engineering team is the backbone of our growth strategy, building and maintaining the infrastructure that enables us to serve thousands of healthcare clients while rapidly expanding our market presence. We're looking for versatile engineers who thrive in dynamic environments and are excited about the challenge of scaling healthcare technology solutions.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Describe your experience managing cloud infrastructure (preferably AWS) in a highly regulated environment such as healthcare or financial services. What specific compliance standards (e.g., HIPAA, SOC 2, HITRUST) have you worked with, and how did you ensure compliance?
• Give an example of how you used scripting (Python, Java, or similar) and CI/CD pipelines to automate infrastructure or application deployments. What was the impact on uptime, reliability, or team efficiency?
• Tell us about a time when you designed or supported systems with 99.9%+ uptime or scaled infrastructure to meet rapid business growth. What challenges did you face and how did you overcome them?

Work Location: In person