Lady Jane's Haircuts for Men

Lady Janes Haircuts for Men is looking to add an IT manager based in Birmingham, MI! The IT manager is responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

IT Responsibilities

Corporate Office and Device Management

· Maintain all digital/led displays/video walls throughout the corporate office

· Setup IT Maintenance calls with Don Lors Electronics

· Ensure proper maintenance of network connectivity quickly and efficiently

· Troubleshoot issues with ISP, Network, and Don Lors to ensure business support is maintained

· Clean computer files as needed to assist LJ Employees

· Troubleshoot computer issues timely as it impedes business capabilities

Corporate Device Replacement

· Ensure new computer setup has appropriate files needed for function and use

· Ensure desktop is set per IT Guidelines

· Ensure all functions and use programs are installed per IT guidelines

· Wipe current data on returned device for new use as needed

· Maintain usage of Operations devices as needed

· Troubleshoot issues as needed

· Laptop replacements as needed

· Work with provider on an as needed basis for repairs and maintenance to services

· Troubleshoot directly with provider for all salon locations

· Order new devices as needed

Salon Level Computer Maintenance

· Remotely connect to store computers and troubleshoot issues with browsers, printer, etc.

· Setup new computers or replacement computers for store use, including Stylist and Customer terminals

· Instruct proper maintenance of devices at the salon level

· Tier 1 tech support for salons

· Troubleshoot POS and browser compatibility

· Troubleshoot issues with connectivity and printer drivers as needed

· Replace device in certain circumstances due to damage

Salon Credit Card Machine Maintenance

· Mitigate issues with network connectivity at the cradle point

· Test new roll out devices as needed

Salon Phone Maintenance

· Ensure connectivity to network with Verizon

· Replace devices as needed

Salon Cradle point Maintenance

· Troubleshoot internet outages as needed

· Maintain adjustments to the group settings or individual device settings

New Salon Roll Out

· Purchase required materials (Computers, Keyboards, Mice, USB, Printer)

· Purchase Cradlepoint and Authorize network access via Verizon

· Purchase Verizon Phone Device to local number

· Purchase Handset devices per IT Specifications

· Configure new Cradlepoint for network deployment and test

· Image computers to IT Specifications needed for salon use

Salon TV Tech Support

· Troubleshoot USB TV or Dish TVs per Codes/ERROR

Administrative

· Maintain admin profiles and users of Lady Jane’s domains

· Troubleshoot accounts as needed

· Assist in users maintaining their Google Workspace account

· Mitigate security issues on all accounts

· Remove or Suspend users per instruction

· Maintain Ladyjanes.com website with new content/removal of content

· Maintain WickedAwesomewishes.org with new content/removal of content

· Purchase domains as needed

· Maintain GoDaddy account

· Maintain Google Workspace Business account

· Correct mapping issues at the salon level

· Troubleshoot any issues as they arise with all Lady Jane’s websites and accounts

Job Type: Full-time

Work Location: In person