World Services LLC

About 5K C&T Services

5K C&T Services is a specialized recruitment and talent solutions partner supporting leading organizations in Customer Experience, AI, Digital Transformation, and Enterprise Technology. We are seeking a highly skilled Senior Customer Engineer to support one of our enterprise clients in implementing and optimizing advanced Customer Data Platform (CDP) and Marketing AI solutions.

Job Overview

The Senior Customer Engineer will be a customer-facing technical leader responsible for guiding enterprise clients through successful CDP implementations, data integrations, personalization workflows, and Marketing AI capabilities.

Key Responsibilities

• Serve as the primary technical owner supporting post-sale CDP and Marketing AI solution adoption

• Implement data pipelines, integrations, and workflow configurations using SQL, Python, and cloud infrastructure

• Collaborate with Solution Architects, Consultants, Product Engineering, and Engagement Managers

• Act as trusted technical advisor to customer IT leadership and project stakeholders

• Build and refine data models supporting segmentation, personalization, and activation use cases

• Establish ETL pipelines and unify customer data across disparate sources

• Configure CDP platform features and external data connections (APIs, S3, cloud systems)

• Deliver clear documentation and provide technical enablement for customer teams

• Identify risks, remove technical blockers, and maintain project timelines

• Provide feedback to internal product and engineering teams to improve platform performance

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field

• 6+ years in customer-facing SaaS implementation involving large-scale datasets

• Strong proficiency in SQL, scripting (Python, Ruby, Shell), and cloud environments (AWS preferred)

• Hands-on experience with ETL processes and integrating multiple data sources

• Experience working with RESTful APIs and tools such as Postman or cURL

• Knowledge of CDP, CRM, DMP, or other customer data systems

• Familiarity with Snowflake, Redshift, or similar cloud data warehouses

• Excellent communication skills with both technical and non-technical stakeholders

• Ability to independently manage deliverables, risks, prioritization, and cross-team alignment

• Experience with Agile methodologies and tools such as Jira, Asana, or Smartsheet

Preferred Qualifications

• Experience with marketing technologies, CDPs, analytics tools, or personalization engines

• Knowledge of predictive modeling or machine learning fundamentals

• Experience with tools such as Looker, dbt, or Airflow

• Familiarity with Java or Scala

• Hands-on experience or strong interest in agentic AI, prompt engineering, or context design

Our Client Offers

• Competitive salary and performance bonuses

• Health, wellness, and retirement benefits

• Collaborative and fast-paced technical team environment

• Career growth in a rapidly expanding AI-driven environment

Location

Palo Alto – Hybrid role with 3 days per week onsite.

5K C&T Services — Connecting Top Talent With Leading Companies

Job Type: Full-time

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Question 1. Walk us through a time when you built or configured ETL pipelines to create a unified customer view from multiple data sources. What cloud platforms, data modeling approach, and tools did you use, and what challenges did you encounter?

Answer 1:

• Question 2. Our client uses AI-driven personalization and lookalike modeling for audience activation. Can you describe a project where you developed or supported data models enabling personalization or segmentation at scale? What was the impact on business outcomes?

Answer 2:

• Question 3. Describe your hands-on experience consuming or configuring REST APIs (using Postman, cURL, etc.). What was the integration use case and how did you ensure data accuracy and performance throughout the implementation?
• Question 4. This role requires acting as a trusted technical advisor and resolving blockers under pressure. Can you share a situation where an urgent integration or data issue impacted delivery timelines? How did you communicate with stakeholders and resolve it?

Answer 4:

• Question 5. This platform includes agentic AI and prompt-engineering-driven context design. What experience do you have with LLMs, prompt engineering, or integrating AI capabilities into marketing or data workflows?

Answer 5:

• Question 6. Are you legally authorized to work in the United States, and will you now or in the future require sponsorship for employment authorization?

Answer 6:

Work Location: Hybrid remote in Palo Alto, CA 94304