Revolution Technologies, LLC

Salary Range: $95k - $115k

Type: Full time

Location: Denver, CO, onsite with occasional travel to local stores

Schedule: Monday - Friday

Benefits: Health insurance (medical, dental, vision), PTO, 401(k) match, profit sharing

Reports to: Director of Customer Experience and Insights

Application Deadline: Applications will be accepted on a rolling basis until the position is filled

About Sarah O.

We believe every piece tells a story, one as unique as the person wearing it. Sarah O. is a woman-owned fine jewelry company known for our distinctive designs, ethically sourced materials, and thoughtful craftsmanship. Our collections blend timeless elegance with modern artistry, featuring everything from alternative bridal pieces to custom creations that celebrate life’s most meaningful moments.

We take pride in our collaborative, creative, and customer-focused culture. Whether designing in the studio, helping clients find their perfect ring, or crafting bespoke pieces that capture personal milestones, our team is passionate about creating jewelry that inspires connection, confidence, and joy.

Join us in bringing authenticity to the world of fine jewelry, one story at a time.

What You’ll Do

We’re seeking a proactive and detail-oriented Systems Administrator to join Sarah O. Jewelry and help drive operational excellence across our integrated technology stack. This role will own the day-to-day operations and strategic implementation of our CRM and connected systems, including POS, support, analytics, and integrations. As a key cross-functional contributor, you'll collaborate with internal teams and external consultants to ensure systems support our sales, marketing, customer experience, and operational goals. This is a high-impact, highly visible role that serves as the connective link between teams—ensuring our systems work seamlessly to deliver an exceptional customer journey and enable scalable growth.

As a newly created position, this role reflects our continued growth and the increasing importance of integrated, data-driven systems. Success in this position means building reliable, efficient technology processes that empower our teams to deliver exceptional customer experiences and make informed business decisions. It’s a rare opportunity to shape how Sarah O. Jewelry’s systems connect sales, marketing, and service from the ground up.

CRM & Systems Management

• Oversee a growing technology ecosystem serving approximately 40 users across departments
• Serve as the primary administrator of our CRM, ensuring workflows, modules, and automations align with sales, service, and marketing processes
• Maintain and optimize additional applications (Customer Service, Analytics, Invoicing, etc)
• Partner with external consultants to scope, manage, and QA advanced configurations and integrations

Cross-System Integration, Maintenance & Sales Operations Support

• Support integrations with key platforms including our POS, eCommerce, and email marketing tools
• Troubleshoot issues related to data sync, reporting, and process gaps between systems
• Serve as the primary point of contact for Retail Sales Team inquiries and issues
• Maintain documentation of systems processes, integrations, and data flows

Reporting & Analytics

• Collaborate with leadership and external analytics partners to define and track KPIs across sales, retail, and customer service
• Develop dashboards and actionable reports by leveraging CRM and Business Intelligence tools

Project Management & Cross-Functional Collaboration

• Translate business requirements into technical solutions by collaborating with stakeholders in Retail Sales, Marketing, Customer Experience, and Production
• Manage multiple concurrent system projects, enhancements, and rollouts
• Ensure systems are user-friendly and support training efforts in collaboration with the Retail Sales and LMS teams
• Operate with autonomy to design and implement system solutions while aligning with company-wide technology and data governance standards

What We’re Looking For

Required Qualifications

• 4–6+ years experience in CRM administration, business systems, or sales operations
• Proven experience managing or heavily using CRM and similar operational platforms (e.g., Zoho, Salesforce, Netsuite)
• Understanding of system integrations across SaaS tools (CRM, POS, marketing automation, eCommerce)
• Strong project management skills and ability to manage multiple priorities
• Excellent cross-functional communication skills and ability to translate business needs into system requirements
• Analytical mindset with strong attention to detail and problem-solving skills
• Self-starter who thrives in a fast-paced, growth environment
• Demonstrated professionalism, collaboration, and commitment to quality

Preferred Qualifications

• Experience in Retail, eCommerce, or other B2C industries
• Hands-on experience with Zoho applications (CRM, Desk, Analytics, Books, etc.)
• Familiarity with Lightspeed POS, Shopify, and Klaviyo integrations
• Proficiency in Looker, Tableau, or Zoho Analytics for reporting and dashboards
• Experience developing or documenting process improvements across teams

How to Apply

Send your resumé to [email protected] and tell us why you're excited about bringing Sarah O. to life.

Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

Job Type: Full-time

Pay: $95,000.00 - $115,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person