Titan Technologies

Telaforce, a Titan Technologies company, is HIRING! We are currently looking for part-time Security Operations Center Analysts to support our Hawaii Board of Water Supply (BWS) program. The Honolulu Board of Water Supply (BWS) manages the municipal water resources for Oahu, Hawaii’s most populous island, sustaining a population approaching 1.5 million people. Day, afternoon and night shift positions are available.

In this role, you will conduct remote monitoring of secured remote facilities from a centralized Security Operations Center. Tasks include access logging, event logging, and reporting of situations with appropriate timely escalation within the reporting structure. The successful candidate will be responsible for fully participating in any drills and QA checks that occur while on duty, knowing fire evacuation routes for the assigned location, and being proficient with security camera and computer systems used to meet contract requirements.

Duties and Responsibilities:

• Continuously monitor remote security cameras from Security Operations Center (SOC).
• Perform and record any assigned security checklist(s) as assigned by Analyst III
• Provide remote access to any remotely secured gate or door based upon authorized access credentials.
• Track & record access of all secured / monitored facilities. Utilize remote cameras for access control verification.
• Document security breaches with impact assessment and escalate to Analyst III for further action.
• Routine reporting.
• Support new security installation augments remotely as requested.
• Basic technology troubleshooting.

Required Qualifications:

• At least two (2) years of experience operating PC hardware & software systems.
• Experience monitoring Security Camera systems
• Excellent communications skills, in communicating specific and details information.
• Ability to work independently and with minimal supervision.
• Knowledge of the island, and ability to read, understand and follow maps, charts, and tax maps. Must be able to find information from various resources.
• Must be available and dependable to perform during various mutually agreed work shifts.
• Strong customer service skills and a proven ability to handle difficult and stressful circumstances.
• Ability to write accurate and detailed reports in English.
• Computer literacy to produce various memos, spreadsheets, and reports using Microsoft Word and Excel, among other data logging applications.
• The ability to successfully pass a pre-employment background check and drug test, as well as semi-annual drug tests during employment.

Preferred Qualifications:

• High School Diploma required; associate degree desired.
• Two (2) years’ experience in SOC operations environment and/or other security related field or industry.
• Positive demeanor and ability to perform well under pressure with conflict resolution skills.
• Training and/or certification in the following preferred:
  • IS-100 Introduction to the Incident Command System
  • IS-200 ICS for Single resources.
  • IS-700 National Management System
  • CPR, AED, and First Aid for Infants, Children, and Adults (American Red Cross or American Heart Association)
  • Proper use of Fire Extinguishers
  • Crime Scene Preservation Fundamentals
  • Training to properly complete written reports
  • FEMA Courses

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)