ProviderTrust

ProviderTrust Summary
ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and healthcare organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With a team of 100+ employees, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com]

The Opportunity
ProviderTrust has spent 15 years becoming healthcare’s most trusted source for compliance monitoring and provider data verification. We’ve built deep primary-source relationships, earned HITRUST r2 certification, and serve the nation’s leading health systems and payers.

Now, we’re scaling from proven products into a comprehensive platform — and we need a Chief Technology Officer (CTO) to architect and lead that transformation.

This is a complete technology leadership role. You’ll own software, platform, and data engineering, architecture, and security, partnering closely with Product to shape the roadmap and accelerate growth. You’ll modernize our foundation, scale what’s working today, and build for what’s next.

What You’ll Own
As CTO, you have end-to-end accountability for ProviderTrust’s technology organization:
● Software & Platform Engineering: Application development, SDLC oversight, QA excellence, API architecture, cloud infrastructure, and DevOps frameworks.
● Data Engineering: Real-time pipelines, data quality at scale, and dual data models serving both transactional and streaming needs.
● Architecture: Technical strategy, API-forward design, system interoperability, and scalable platform performance.
● Security & Compliance: Information security, HITRUST/SOC 2/HIPAA, threat modeling, and resilience planning.

The Transformation
You’ll lead ProviderTrust through parallel evolutions:
● Modernization: Consolidate legacy systems into a unified, API-first platform while maintaining zero downtime for customers.
● Platform Development: Build real-time data products with sub-500 ms response times that integrate seamlessly into healthcare systems (HRIS, EMR, credentialing).
● Data Architecture: Evolve dual data models for verification and real-time eligibility, enabling scale to 50 M+ monitored records with 99.9%+ accuracy.
● AI/ML: Deploy machine learning for automation, predictive compliance, and intelligent onboarding — moving models from concept to production.

Qualifications
Required
● Bachelor’s in Computer Science, Engineering, or related field.
● 15+ years of progressive technology leadership in enterprise or SaaS environments.
● Proven expertise in large-scale software architecture, API-first design, SDLC oversight, data platforms, cloud infrastructure (AWS), and security frameworks.
● Experience building or leading AI/ML-enabled products or data systems.

Preferred
● Master’s in Technology Management, Business Administration, or related field.
● Experience in healthcare technology, data intelligence, or regulatory compliance.
● Prior leadership of teams managing HITRUST-certified and SOC 2-compliant systems.

Key Skills & Attributes
● Strategic technology and architectural leadership.
● Deep knowledge of SaaS architecture, API strategy, and data platform design.
● Expertise in cloud-native infrastructure and secure SDLC practices.
● Strong collaboration with Product and cross-functional peers.
● Proven delivery discipline — deadlines, deliverables, and results.
● Ability to balance innovation with operational excellence.
● Analytical, data-driven, and servant-minded leadership style.

Key Accountabilities
Technology Vision & Strategy
● Define and execute the company’s long-term technology roadmap across software, platform, architecture, AI, and security.
● Partner deeply with Product to ensure alignment between product strategy, roadmap execution, and technical feasibility.
● Drive innovation while maintaining reliability, predictability, and security in a regulated environment.
● Champion an API-forward architectural strategy that reduces integration friction and enables interoperable, scalable data systems.

Scalable Platforms & Data Intelligence
● Lead evolution of the core data and platform architecture for scalability, performance, and quality.
● Oversee the full software development lifecycle (SDLC), ensuring excellence in planning, development, QA testing, deployment, and continuous improvement.
● Integrate advanced analytics, automation, and AI/ML capabilities into products and operations.
● Maintain architectural integrity and standards to balance innovation with long-term stability.

Security, Compliance & Resilience
● Oversee enterprise security, infrastructure, and IT operations to ensure a proactive, resilient posture.
● Maintain compliance with HITRUST, SOC 2, and related frameworks.
● Embed security and privacy-by-design throughout the SDLC.
● Partner across teams to manage audits, certifications, and continuous risk assessment.

Leadership & Organizational Excellence
● Build, mentor, and empower high-performing teams across engineering, platform, security, and data.
● Establish clear deadlines, delivery commitments, and performance expectations, ensuring predictable outcomes.
● Define and track KPIs that measure productivity, quality, and innovation.
● Foster a culture of collaboration, accountability, and continuous improvement.
● Manage budgets and resources with discipline, balancing short-term execution with long-term scalability.

AI & Emerging Technologies
● Develop and lead ProviderTrust’s AI and automation strategy in partnership with Product and Data.
● Design responsible AI solutions that improve outcomes and efficiency.
● Establish governance for ethical and secure AI adoption.

Key Performance Indicators (KPIs)
● Delivery Predictability & On-Time Execution
● Roadmap Allocation & Release Cadence
● R&D as % of Revenue
● Security & Compliance (HITRUST / SOC 2)
● API Performance, Adoption & Integration Velocity
● AI / Automation Adoption & Impact Metrics
● Engineering and Data Team Engagement (eNPS) Location & Work Environment
This position is based in Nashville, TN, with a hybrid work model requiring three days per week in office to foster collaboration, innovation, and executive alignment.

What It's Like to Work Here

At ProviderTrust, we recognize that experience is built in many ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.

To be great at ProviderTrust, we find our team members have these things in common:

• Gain energy from working in a fast-paced, creative environment
• Decision-making that employs a blend of data-driven insights and intuition
• Ability to multitask and handle multiple projects concurrently
• Resilience and positivity, able to address setbacks and bounce back quickly
• Resourcefulness, discovering creative ways to get things done
• Joy in making an immediate and positive impact
• Diverse interests that are welcomed and extend beyond our organization

Things That Make Us A Great Place To Work

• Hybrid schedule: 3 days in office
• 16-week paid primary caregiver with a 2-week phase-back leave policy
• 4-week paid secondary caregiver leave policy
• Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
• Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
• Unlimited PTO, 11 paid holidays, and a flexible work schedule
• Internal professional growth, development, and mobility
• Daily all-company morning huddles to sync up across the business
• In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations!
• Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
• Fitness stipend, wellness program, and cell phone reimbursement
• Modern Healthcare Best Places to Work (2021-2025)
• The Tennessean Top Work Places (2022-2025)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Flexible spending account
• Flextime
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid holidays
• Paid parental leave
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Sabbatical
• Snacks provided
• Unlimited paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Nashville, TN 37203