Job description
FusionCX is seeking a dedicated onsite IT Specialist at our Spindale NC office.
Role: As a member of the Team, the IT Specialist is responsible for assisting with network administration, troubleshooting, network security and providing customer service support with the organization's technological infrastructure.
Responsibilities:
- Updating existing software to ensure compatibility with new computer systems.
- Identifying and addressing system performance issues by troubleshooting problems and adjusting existing hardware configurations or software settings
- Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly.
- Coordinating with other team members to ensure efficient operation of technology within the company.
- Provide local IT operations support to end users for their queries and problems.
- Provide IT Operational support to manage technology components like desktop/ Laptops/ CCTV and access control systems, UPS and power requirements to local support.
- Good understanding and hands on Windows 10/11, WSUS patch management, Antivirus technologies to manage effectively and reporting the efficiency.
- Work on local Asset and software Inventory management.
- Tracking and resolving day to day IT incidents following ticketing system.
- Managing IT compliance needs and supporting audits by coordinating with central security team.
Desired Skills and Qualifications:
- Certification Information Technology, Computer Science or related field
- Minimum 6-month experience working on computer system repair, worked on networking and connectivity issues in small organization.
- Ability to work full time 2pm-11pm. Weekends maybe required.
- Ability to work collaboratively in a team environment
- Strong analytical and problem- solving skills
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
