CareerZen Logo
Company logo

NOW HIRING – CUSTOMER SERVICE REP (REMOTE)

Thrive Consulting Group

Full-time

Remote

Job description

About the Role

We are seeking a friendly, organized, and dependable Appointment Scheduler to support our team in a fully remote capacity. This role is ideal for retirees or older adults who enjoy structured work, steady routines, and helping people stay organized.

As a Remote Appointment Scheduler, you will handle incoming calls, schedule appointments, update calendars, confirm bookings, and provide warm, professional communication to clients. No heavy multitasking, no sales — just clear communication and reliable administrative support.

This position offers flexibility, meaningful engagement, and the opportunity to stay active in a low-stress work environment.

Key Responsibilities

  • Answer incoming calls in a warm, professional manner
  • Schedule, reschedule, and confirm appointments
  • Maintain accurate calendars for providers or team members
  • Provide reminders and follow-up messages to clients
  • Enter customer information into scheduling software
  • Assist with simple administrative tasks as needed
  • Maintain confidentiality and follow office guidelines
  • Communicate delays, cancellations, or updates in a timely manner

Why Retirees Love This Role

  • Light administrative work — no lifting or physical activity
  • Predictable tasks and steady, structured routines
  • An opportunity to stay socially and mentally active
  • Work from home with only basic skills required
  • Supportive culture where maturity and experience are valued

Requirements

  • Strong verbal communication and phone etiquette
  • Reliable and punctual work habits
  • Basic computer/technology comfort (email, phone apps, copy/paste)
  • Ability to follow procedures and stay organized
  • Quiet workspace at home
  • Patience, professionalism, and a friendly demeanor

Pay: $21.40 - $25.77 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Professional development assistance

Work Location: Remote