Cydecor, Inc.

Position Summary:

The Senior Systems Engineer will play a key role in delivering high-quality managed IT services across diverse client environments. This role combines advanced technical expertise with leadership responsibilities, including mentoring junior engineers and driving process improvements. The engineer will implement and support Microsoft technologies, manage system administration tasks, troubleshoot complex issues, and strengthen security posture. Additionally, the position involves designing standardized procedures, optimizing hybrid identity and Azure workloads, and contributing to automation initiatives. The position brings deep Microsoft ecosystem experience, strong networking and cybersecurity skills, and a collaborative, growth-oriented mindset.

Duties and Responsibilities:

• Implement, configure, and support Microsoft technologies across server and client environments (Windows Server/Client, Active Directory, Microsoft 365/Exchange, SQL, RDS).
• Own system administration for environments under management: monitoring, patching, backup/restore, performance tuning, and capacity planning.
• Design and document procedures, runbooks, and standards that enable the broader IT support staff to deliver consistently excellent service.
• Troubleshoot and resolve escalations across compute, storage, networking, identity, messaging, and security stacks.
• Coordinate with vendors (hardware, software, cloud/SaaS) to drive timely resolution and root‑cause analysis.
• Support and maintain virtualization platforms (Hyper‑V, VMware) and RMM/automation tooling; contribute PowerShell and scriptable workflows.
• Strengthen security posture—identity hardening, MFA, patch hygiene, baseline enforcement—and deploy/operate endpoint protection (e.g., S1/CrowdStrike) where applicable.
• Manage hybrid identity and access controls via Microsoft Entra, enforce conditional access policies, and optimize Azure virtual workloads for performance and cost efficiency.
• Participate in the on‑call rotation after 3 months.
• Other duties as necessary or assigned.

Position Qualifications:

• High School diploma or general education degree (GED).
• 6+ years in IT/System Engineering within a Microsoft‑focused environment.
• Hands‑on experience with virtualization (Hyper‑V, VMware).
• Proficiency with RMM/automation systems and scripting (PowerShell preferred).
• Strong networking fundamentals (routing/switching, DNS/DHCP, VPNs, firewalls).
• Demonstrated cybersecurity know‑how and operational discipline.
• Excellent communication, organization, and time‑management skills; deadline‑driven, detail‑oriented, analytical, and collaborative.
• Microsoft or similar certifications (preferred).
• Experience with HPE server/storage and Fortinet security platforms.
• Microsoft Entra / Azure administration — including Identity Management for Microsoft 365 (email, access control) and Virtual Server management.
• Experience building automation workflows for patching, monitoring, and remediation using RMM tools and PowerShell

Knowledge, Skills and Abilities:

• Exceptional customer service and empathy in a multi‑client MSP setting.
• Ability to think and act independently; strong critical thinking and problem‑solving.
• Clear verbal communication and stakeholder engagement skills.
• Growth mindset—curious, adaptable, and eager to learn new tech.
• Collaborative mindset — ability to work closely with peers.
• Ability to travel locally and must have reliable transportation.

Physical Requirements:

Ability to lift 25-50 pounds. Ability to drive, walk, stand, lift, kneel, stoop, crouch, twist, and bend. Frequent use of fingers and hands and ability to type, read, speak frequently.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have your own reliable transportation to drive within Western New York?

Experience:

• IT/System Engineering within a Microsoft‑focused environment: 6 years (Required)

Ability to Commute:

• Buffalo, NY 14221 (Required)

Work Location: In person