West Pharmaceutical Services

Dan Newlin Injury Attorneys is seeking its next Allstar Client Services Representative to join our award-winning team! This position is fully remote and part of our overnight shift (10:00 PM – 7:00 AM).

We are looking for a motivated professional with powerful interpersonal skills, excellent customer service abilities, and a self-starter mindset. The ideal candidate thrives in a fast-paced environment, can multitask efficiently, and takes pride in representing one of Florida’s top injury law firms.

Primary Responsibilities

• Answer inbound calls within our call center, assisting both clients and non-clients with professionalism and empathy.
• Engage with callers regarding potential new cases and provide accurate information.
• Enter data for new clients by creating case files and populating required fields in our internal database.
• Schedule appointments for new clients to meet with a field investigator or sign up digitally.
• Forward calls to appropriate firm personnel when necessary.
• Maintain confidentiality, accuracy, and attention to detail on all calls and data entry tasks.

Qualifications

• Previous customer service or call center experience preferred.
• Strong communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Tech-savvy and comfortable navigating multiple systems simultaneously.
• Must be dependable and punctual for the overnight shift (10 PM – 7 AM).

Compensation & Benefits

• Competitive pay + bonus opportunities.
• Comprehensive training and ongoing support.
• Opportunity to represent one of the most recognized and respected law firms in Florida—all from the comfort of home.

Job Type: Full-time

Pay: $20.00 - $24.04 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Work Location: Remote