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Membership Services Manager - IT & Tech Support

Stanford University Recreation & Wellness

Full-time

Stanford, CA

Job description

A $5,000 Sign-On bonus is available to full-time, external candidates in exchange for a two (2) year commitment.

Relocation of up to $7,500 is available to full-time, external candidates in exchange for a two (2) year commitment.

I. JOB SUMMARY/RESPONSIBILITIES:

  • Accountable for the planning, managing, supporting and monitoring of enterprise imaging systems and related projects for The Queen’s Health System (QHS).
  • Responsible for leading cross functional teams to identify operational needs, implement industry best practices, facilitation of prioritization, and bridging the gap between operational needs and technical delivery.
  • Responsible and accountable for imaging solution delivery, including analysis functions, technical implementation, successful completion and user acceptance of the enterprise imaging solutions and related technologies.
  • Partners with administration and operational managers to improve the quality and value of business and clinical processes through the utilization of information technology (IT) solutions.
  • Provides leadership to drive effective and efficient delivery of products and services.
  • Responsible for the technical implementation, successful completion and client acceptance of the technical solutions that support the business information systems.

II. TYPICAL PHYSICAL DEMANDS:

  • Required: finger dexterity, seeing, hearing, speaking.
  • Frequent: sitting, static gripping of an object for prolonged periods, walking.
  • Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object.

III. TYPICAL WORKING CONDITIONS:

  • Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

  • Bachelor’s degree in Information Technology, Computer Science, Management, healthcare or related field; or four (4) years progressive experience in planning, managing, supporting and/or monitoring of Information Technology or Enterprise Imaging Systems may be substituted for the educational requirement.
  • Master’s degree preferred.

B. EXPERIENCE:

  • In addition to the educational requirement:

o Five (5) years experience planning, implementing and/or supporting enterprise imaging systems, including system and workflow analysis, integration, and technical delivery, preferably in an acute care facility or integrated healthcare delivery system environment.
o Five (5) years healthcare experience.

  • Two (2) years supervisory/leadership experience.
  • Four (4) years experience implementing enterprise imaging systems preferred.
  • Four (4) years experience in project management preferred.
  • Experience to demonstrate organizational change management and process improvement training/experience preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

Job Type: Full-time

Pay: $128,886.00 - $167,552.00 per year

People with a criminal record are encouraged to apply

Work Location: In person