On Time Edge

Job Summary

Who We Are

We’re passionate about helping manufacturing companies apply modern technologies to achieve meaningful business outcomes. We collaborate globally and cross-functionally to design and implement great solutions, and we still get excited every time we help a customer exceed their goals. Each of us is an expert in our chosen field, while continuously learning and expanding our capabilities beyond our core skillsets. We know when to ask for help, and there are always smart, supportive teammates ready to tackle complex problems or offer a fresh perspective.

About the Role

We are seeking a part-time IT Systems & Endpoint Support Specialist to support our day-to-day IT operations and endpoint lifecycle. This role is critical to delivering a frictionless, high-quality IT experience for our team while ensuring consistency, security, and operational excellence across our environment.

You will serve as the operational backbone for endpoint management, user support, and IT service delivery, working closely with internal stakeholders and escalating complex issues to senior IT leadership as needed.

What You’ll Be Working On

IT Operations & Service Management

• Serve as the primary executor of ITIL-aligned service operations, using ServiceNow as the system of record.
• Accurately log, manage, and update Incidents, Problems, and Change Requests, ensuring full traceability and adherence to operational standards.

Endpoint Deployment & Management

• Execute zero-touch device deployments using Microsoft Autopilot and Intune.
• Ensure all endpoints are properly provisioned, secured, compliant, and ready for end-user use prior to shipment.

Hardware Logistics & Inventory

• Manage the full physical lifecycle of IT assets, including unboxing, asset tagging, inventory tracking, and device retirement.
• Maintain a lean inventory of buffer stock to support onboarding and replacements.
• Coordinate domestic and international shipping and receiving to support a distributed, remote workforce.

Microsoft 365 Identity & Access Management

• Perform Tier 1/2 administration within the Microsoft 365 environment.
• Support user onboarding and offboarding, group and role assignments, license management, and basic Entra ID (Azure AD) troubleshooting.

Tier 1/2 Technical Support

• Act as the first point of contact for internal technical issues, providing timely break/fix support for hardware, operating systems, and applications.
• Resolve the majority of tickets independently while identifying issues that require escalation to Tier 3 subject matter experts.

Knowledge Management & Documentation

• Create and maintain ServiceNow Knowledge Base articles and update standard operating procedures (SOPs) to improve scalability and self-service.

What You Bring to the Table

Required Skills & Experience

• Working knowledge of ITIL 4 principles and service management practices.
• Experience using ServiceNow for ticketing, asset management, and knowledge documentation.
• Familiarity with Microsoft 365 Admin Center and Intune, including basic device management tasks.
• Prior experience in a Tier 1 or Tier 2 IT support or helpdesk role.
• Strong organizational skills with proven ability to manage inventory, logistics, and multiple workflows.

Soft Skills & Mindset

• Service-oriented, patient, and clear communicator with a strong sense of empathy for end users.
• Highly organized, dependable, and detail-oriented.
• Curious, adaptable, and comfortable learning new technologies and processes.
• Good judgment around troubleshooting independently and escalating when appropriate.

Role Details

• Employment Type: Part-time
• Work Environment: Remote (with responsibility for coordinating physical hardware logistics)
• Schedule: Flexible, based on operational needs

Job Type: Part-time

Pay: From $60.00 per hour

Expected hours: 5 – 10 per week

Work Location: Remote