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Technical Support Engineer II— Information Technology

Compotech, Inc.

Full-time | Contract

Brewer, ME

Job description

Duration: 12 Months. (40 hours/week)

Position Summary:

We are seeking a motivated and detail-oriented System Administrator to support and maintain our Windows-based infrastructure primarily running on VMWare hosts.

Key Responsibilities:

  • Provide technical support for Windows desktop and server environments, including Windows 10/11 and Windows Server 2016/2019/2022.
  • Perform user account management in Active Directory (creation, modification, and deactivation).
  • Support hardware and software installations, configurations, and updates on user devices and servers.
  • Monitor system performance and assist with routine maintenance tasks, including patching, backups, and anti-virus updates.
  • Assist with managing and troubleshooting Group Policy, printers, file shares, and permissions.
  • Respond to Level 1 and Level 2 support tickets, escalating more complex issues to senior team members as needed.
  • Help maintain inventory of hardware and software assets.
  • Document IT procedures, configurations, and knowledge base articles.

Required Qualifications:

  • 1+ years of experience in an IT support or system administration role (internships or academic experience may be considered).
  • Basic understanding of Windows operating systems, networking principles, and Active Directory.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
  • Ability to troubleshoot desktop issues, connectivity problems, and user account concerns.
  • Strong communication skills and a service-oriented attitude.
  • Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications (Nice to Have):

  • Experience with PowerShell scripting or other automation tools.
  • Exposure to Operational Technology such as SCADA or DCS systems
  • CompTIA A+, Network+, or Microsoft Certified: Windows Server Fundamentals.

Job Types: Full-time, Contract

Pay: $39.96 - $45.00 per hour

Expected hours: 40 per week

Work Location: Remote