Technical Support Engineer II— Information Technology
Compotech, Inc.
Full-time | Contract
Brewer, ME
Job description
Duration: 12 Months. (40 hours/week)
Position Summary:
We are seeking a motivated and detail-oriented System Administrator to support and maintain our Windows-based infrastructure primarily running on VMWare hosts.
Key Responsibilities:
- Provide technical support for Windows desktop and server environments, including Windows 10/11 and Windows Server 2016/2019/2022.
- Perform user account management in Active Directory (creation, modification, and deactivation).
- Support hardware and software installations, configurations, and updates on user devices and servers.
- Monitor system performance and assist with routine maintenance tasks, including patching, backups, and anti-virus updates.
- Assist with managing and troubleshooting Group Policy, printers, file shares, and permissions.
- Respond to Level 1 and Level 2 support tickets, escalating more complex issues to senior team members as needed.
- Help maintain inventory of hardware and software assets.
- Document IT procedures, configurations, and knowledge base articles.
Required Qualifications:
- 1+ years of experience in an IT support or system administration role (internships or academic experience may be considered).
- Basic understanding of Windows operating systems, networking principles, and Active Directory.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
- Ability to troubleshoot desktop issues, connectivity problems, and user account concerns.
- Strong communication skills and a service-oriented attitude.
- Ability to manage multiple tasks and prioritize effectively.
Preferred Qualifications (Nice to Have):
- Experience with PowerShell scripting or other automation tools.
- Exposure to Operational Technology such as SCADA or DCS systems
- CompTIA A+, Network+, or Microsoft Certified: Windows Server Fundamentals.
Job Types: Full-time, Contract
Pay: $39.96 - $45.00 per hour
Expected hours: 40 per week
Work Location: Remote