Summary
National Networks, LLC seeks an MSP – Service Manager to join our top-tier Managed Service Provider. The MSP – Service Manager will help improve and develop technical needs for this growing firm and play a vital role in securing the client’s infrastructure. We are looking to bring on an experienced MSP Service Manager to work primarily in an operations-focused capacity.
As the Service Manager you will oversee the implementation of new solutions and participate in internal and external (client-facing) meetings when necessary. The experienced MSP Service Manager will work closely with the project manager on the hand off of projects to the support team. This role is ideal for a Service Manager with experience with implementation and administration of internal technical tools, knowledge base, RMM, etc.
MSP – Service Manager Experience and Responsibilities:
- 4+ Years of Team Lead MSP experience Required
- Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Works closely with the account manager(s) to communicate and resolve significant or re-occurring service issues
- Identifies opportunities for service delivery improvement and effectively implements changes
- Assist with administering the remote monitoring and management system to ensure consistency and accurate reporting of client devices
- Builds and maintains relationships with clients and key personnel
- Excellent communication skills related to Customer Service.
- A strong focus on balancing customers’ needs with adherence to operational processes.
- Understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan.
- Strong analytical and technical problem-solving skills.
- Ability to multi-task and adapt to changes quickly
- Ability to grasp technical concepts quickly and explain them to others.
If you're ready to lead a dynamic team and make a significant impact on our clients' success, we invite you to apply for the IT Service Manager position at National Networks, LLC today!
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work Location: In person
