Areas USA, Inc

Overview
We’re looking for a Technical Operations Manager who enjoys keeping complex systems running reliably, securely, and efficiently. This role blends hands-on technical work with operational coordination, supporting infrastructure, cybersecurity tools, change management, and service delivery across a growing technology services environment.

If you’re someone who likes solving problems, improving processes, and being the steady hand behind the scenes, this role may be a great fit.

What You'll Do

• Oversee day-to-day technical operations supporting servers, networks, and security systems
• Coordinate incident response, troubleshooting, and service restoration when issues arise
• Manage system changes and service requests using structured change management practices
• Support and maintain a cybersecurity stack including firewalls, EDR, SIEM, VPNs, and segmentation tools
• Help ensure systems and processes meet internal security and compliance standards
• Work with vendors and internal teams to resolve technical issues and improve service quality
• Assist with client onboarding, infrastructure improvements, and technology upgrades
• Contribute to documentation, process improvement, and operational best practices

Technical Environment You’ll Support

• Virtualized server environments (VMware, Hyper-V, or similar)
• Windows and Linux systems
• Firewalls, switches, access points, and secure network segmentation
• Cybersecurity tools such as SIEM, EDR/MDR/XDR, DLP, Zero Trust, and monitoring platforms
• Cloud and hybrid environments (Microsoft, Azure, AWS – exposure preferred)
• Data center and infrastructure operations

Qualifications

• 3–7 years of experience in technical operations, systems administration, or network administration
• Strong working knowledge of Windows Server, Active Directory, DNS, DHCP, GPOs, and virtualization
• Familiarity or has experience to learn deeper networking fundamentals (routing, switching; BGP/OSPF a plus)
• Experience working with security tools and operational IT processes
• Ability to document work clearly and communicate effectively with technical and non-technical teams
• Comfortable handling incidents, prioritizing tasks, and working in a service-driven environment

Nice to Have

• Experience in managed services or regulated environments
• Exposure to ITIL-based change, incident, or problem management
• PowerShell or automation experience
• Industry certifications (Network+, Security+, Microsoft, Fortinet, ITIL, etc.)
• Mentoring or informal leadership experience
• Prior experience leading teams, projects, or functional groups

Preferred Certifications (hands-on experience is required)

• Microsoft
• Fortigate
• Cisco
• Security Certifications

Work Expectations

• Full-time role with standard business hours
• Occasional after-hours support for critical incidents or planned changes
• Hands-on, operations-focused position with room to grow

Education

• 4-year Degree (preferred, not required)

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person