Calculated Hire

IT Procurement Specialist

The IT Procurement Specialist is a key contributor to the organization's internal operations and plays a critical role in ensuring its efficiency and effectiveness. This role involves managing various administrative, logistical, and process-related tasks to support the daily functioning of the organization. This role is specifically focused on ensuring Solve IT maintains excellent service standards and a high level of customer satisfaction.

Responsibilities

• Work closely with the Sales, Service and Operations teams to ensure a timely response to all support tickets and client requests.
• Strictly adhere to Service Desk/Sales procedures, guidelines, and policies.
• Consistently and correctly utilize service desk software to record, track and document client IT information and equipment/license requests.
• Communicate status of equipment availability to all technical staff as well as Account Executives.
• Maintain an understanding of equipment backorders and obtain an alternative source.
• Support Inside Sales by prioritizing and executing pricing, quoting, and tracking of equipment and parts.
• Work with the Sales team and vendors to process bid registrations.
• Understand the basic foundation for all software used to run the business including but not limited to QuickBooks, Quoting, Professional Services Automation (PSA).
• Provide information for customer proposals and presentations.

Daily Tasks will include:

• Quoting hardware, software and licensing.
• Shipping, receiving, and tracking of equipment and parts.
• Maintain equipment inventory and fulfill technician requests.
• Creating invoices and purchase orders for vendors and suppliers.
• Register sales opportunities with our vendors.

Knowledge & Experience

• Strong skills in Microsoft Office products, Word, Excel, and PowerPoint.
• Ability to learn new tools and processes.
• Strong documentation skills.
• Strong communication skills, including the ability to talk with clients over the phone and respond and update customers via email.
• Basic understanding of desktop computer components.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Project management and/or coordination experience is preferred.
• IT experience or education is preferred.

Personal Attributes

• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Keen attention to detail.
• Willingness to learn and develop additional skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Sitting for extended periods of time.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.
• 40-hour on-site work week.
• Willing to perform other duties as required.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Procurement: 2 years (Preferred)
• IT project management: 1 year (Preferred)

Location:

• Reading, PA 19610 (Preferred)

Ability to Commute:

• Reading, PA 19610 (Required)

Work Location: In person