The Biomet Technology Manager II is responsible for coordinating all activities for assigned accounts to establish and maintain mutually beneficial business relationships with clients. They provide overall planning, direction, and control to develop their teams, foster excellent communication, and drive results to achieve operating and financial goals.
Please note that this is a working manager role. The Biomet Technology Manager will be responsible for leading a team of five Biomet Technicians. The ideal candidate will have a passion for leading, mentoring and developing technicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for the development of business plan and the annual budget for each assigned account(s).
- Provides overall guidance of the technical service delivery program, ensuring all contractual obligations are achieved on time and within budget.
- Works closely with the client to develops and achieve financial goals for the client.
- Reviews and analyzes all reports (financial, human resources, etc.) pertaining to areas of responsibility.
- Establishes and maintains client relations to ensure account retention and base business growth.
- Responsible for compliance with all applicable provisions of the client contract(s).
- Evaluates the quality of services delivered and develops improvement plans and actions.
- Works with the Regional General Manager and the Sales team for contract renewals.
- Identifies opportunities for advancement and other developmental experiences for successful managers and maintains a succession plan. Assists in filling open positions for all staffing needs..
- Develops good relationships with corporate support departments to support service delivery.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
PREFERRED EXPERIENCE, EDUCATION, AND SKILLS:
- Bachelor’s degree or equivalent experience.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Ability to analyze and interpret financial and other data.
- Personal and professional integrity.
- Planning, organizing, and time management skills.
- Ability to anticipate and solve problems.
- Professional appearance and demeanor.
- Ability to effectively communicate with customers, multi-levels of personnel as well as vendors and their representatives.
- Must be self-motivated, goal-oriented, quality-driven and capable of working without a lot of supervision.
- Strong leadership skills, ability to motivate, mentor and develop team members.
PHYSICAL AND MENTAL DEMANDS
Requires excellent communication and follow through skills, and a high level of comfort working with databases and technology. Occasionally dealing with high stress issues relating to client demands. Occasionally lift parts and equipment over 20lbs. Works constantly while sitting (67% to 90% of the time) on the phone and computer entering data and coordinating service. Must be able to travel to required offices, customer locations, and other destinations for business related functions.
WORKING CONDITIONS
Requires routine contact with staff and clients. May require after hours work on a company-provided phone and/or laptop. Work is normally performed in air conditioned/heated facilities.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
Ability to Commute:
- Hendersonville, NC 28791 (Required)
Ability to Relocate:
- Hendersonville, NC 28791: Relocate with an employer provided relocation package (Required)
Work Location: In person
