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IT Service Delivery Manager

Confidential

Full-time

Tacoma, WA

Job description

About the Role

We are seeking an experienced IT Manager to lead and optimize our technology infrastructure for a growing multinational organization. This hands-on leadership role oversees enterprise systems, cloud platforms, cybersecurity, and user support for both on-site and remote teams. A key responsibility includes administering and managing our Microsoft Business Central cloud solution.

If you’re ready to make a measurable impact and elevate IT operations to the next level, we want to hear from you!

Key Responsibilities

· Infrastructure Management: Oversee Active Directory, VMWare ESX, NAS/SAN storage, and firewall configurations.

· Cloud & SaaS Administration: Manage Microsoft 365, SharePoint, Salesforce, and related platforms.

· Cybersecurity: Implement security programs, conduct vulnerability assessments, and lead employee training.

· Network & Compliance: Configure VPNs, firewalls, and endpoint protection for secure connectivity.

· Telephony: Maintain SNOM and VoIP systems.

· Application Support: Ensure performance of business-critical applications.

· Remote Access: Enable secure connectivity for multi-state remote workforce.

· Disaster Recovery: Develop and maintain backup and recovery strategies.

· Vendor & Project Management: Lead IT projects and manage vendor relationships.

· User Support: Provide Tier 2/3 support and staff training.

Required Skills

· Expertise in Active Directory, VMWare ESX, NAS/SAN, Sophos Firewall, VPN, and cloud technologies.

· Strong cybersecurity knowledge and experience with threat detection.

· Proficiency with Microsoft 365, SharePoint, Salesforce, QuickBooks, and ERP systems.

· Networking and telephony experience (SNOM, VoIP).

· Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications

· Bachelor’s degree in IT or related field.

· Certifications in VMWare, Microsoft, Sophos, Cybersecurity, or Salesforce.

  • Must be able to pass a Federal /State background check

Why Join Us?

Play a pivotal role in shaping our IT infrastructure within a collaborative, growth-focused environment.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person