IT Service Delivery Manager
Confidential
Full-time
Tacoma, WA
Job description
About the Role
We are seeking an experienced IT Manager to lead and optimize our technology infrastructure for a growing multinational organization. This hands-on leadership role oversees enterprise systems, cloud platforms, cybersecurity, and user support for both on-site and remote teams. A key responsibility includes administering and managing our Microsoft Business Central cloud solution.
If you’re ready to make a measurable impact and elevate IT operations to the next level, we want to hear from you!
Key Responsibilities
· Infrastructure Management: Oversee Active Directory, VMWare ESX, NAS/SAN storage, and firewall configurations.
· Cloud & SaaS Administration: Manage Microsoft 365, SharePoint, Salesforce, and related platforms.
· Cybersecurity: Implement security programs, conduct vulnerability assessments, and lead employee training.
· Network & Compliance: Configure VPNs, firewalls, and endpoint protection for secure connectivity.
· Telephony: Maintain SNOM and VoIP systems.
· Application Support: Ensure performance of business-critical applications.
· Remote Access: Enable secure connectivity for multi-state remote workforce.
· Disaster Recovery: Develop and maintain backup and recovery strategies.
· Vendor & Project Management: Lead IT projects and manage vendor relationships.
· User Support: Provide Tier 2/3 support and staff training.
Required Skills
· Expertise in Active Directory, VMWare ESX, NAS/SAN, Sophos Firewall, VPN, and cloud technologies.
· Strong cybersecurity knowledge and experience with threat detection.
· Proficiency with Microsoft 365, SharePoint, Salesforce, QuickBooks, and ERP systems.
· Networking and telephony experience (SNOM, VoIP).
· Excellent communication, leadership, and problem-solving skills.
Preferred Qualifications
· Bachelor’s degree in IT or related field.
· Certifications in VMWare, Microsoft, Sophos, Cybersecurity, or Salesforce.
- Must be able to pass a Federal /State background check
Why Join Us?
Play a pivotal role in shaping our IT infrastructure within a collaborative, growth-focused environment.
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person