TechData Service Company, LLC

Technical Support Engineer II— Information Technology (Compotech Inc.)

Location: On-site (Brewer, ME)
Clearance: • U.S. Person required (ITAR/Export)
Employment Type: Full-time
Travel: ~ Minimal between Brewer and Orono locations
Reports to: Information Technology and Networking Manager, Digital Solutions

Compotech’s Digital Solutions Team builds mission-grade software, Artificial Intelligence, and Machine Learning solutions for national security and critical industries. We partner with DoD stakeholders to deliver operational outcomes fast.

Role Overview

Own the day-to-day operational troubles of Compotech users, systems and production-floor environments. Serve as a Tier II support specialist providing advanced troubleshooting and support for the production equipment, across endpoints, identity, networking, and Microsoft enterprise services. Participate in a on-call schedule to support manufacturing and mission-critical operation supporting our DoD partners.

What You’ll Do

• User Support: Act as an escalation point for complex hardware, software, network, and identity issues, perform root-cause analysis and implement durable fixes.
• Production Floor & On call Support: Provide direct IT support for production-floor systems, equipment-connected workstations, and operational tooling. Respond to time-sensitive outages impacting manufacturing or mission critical delivery.
• System Administration: Manage Active Directory accounts, group policies, supporting GCC High hybrid environments, and endpoint management.
• Incident Management: Track, resolve, and document tickets in the ITSM system; escalate complex issues to senior IT staff or vendors when necessary.
• Network Support: Troubleshoot VLANs, wireless, firewall issues and suggest areas for improvement.
• Security & Compliance: Support compliance-driven environments NIST 800-171, CMMC, DFARS, ISO controls.
• Deployment & Maintenance: Install, configure, and update hardware and software.
• Monitoring & Reliability: Support monitoring tools to ensure availability and performance of systems; perform proactive checks and maintenance.
• Documentation & Training: Develop and maintain IT knowledge base articles; train users on secure and effective use of IT systems.
• Collaboration: Work closely with support staff, engineering, and operations teams to support specialized development and mission workloads.
• Continuous Improvement: Recommend enhancements to IT processes, security, and tools for greater efficiency and resilience.
• Work on projects that have been recommended and prioritized for optimal success and company growth.
• Help teach Interns and set up the success of our next generation of information technologists.

What You Bring

• 5+ years of progressive IT support or systems administration experience

(or 3+ years with demonstrated Tier II responsibility)

• Proven experience acting as a Tier II / escalation point of contact.
• Strong independent troubleshooting across Windows 11, Windows Server, and Microsoft 365
• Ability to support production-critical environments with urgency and discipline
• Knowledge of endpoint protection, patch management, and security best practices.
• Ability to prioritize tasks, work independently, and support multiple users and technologies.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to be on call during production times.

Nice-to-Have

• Experience supporting DoD or defense-industry IT environments, HIPAA, or other significant compliance.
• Exposure to CMMC, NIST 800-171 requirements.
• Familiarity with Azure Active Directory, Intune, and hybrid identity management with GCC High environments.
• Linux experience
• Powershell
• Python
• Certifications: CompTIA Security+, Network+.

What We Offer

• Compensation: Competitive Market Salary for experience level and history + performance-based incentive; equity considered for high impact.
• Benefits: Medical, dental, vision, 401(k) with match, PTO.
• Environment: Mission-focused team, modern tooling,
• Growth Opportunity: Advancement based on performance and potential-paths to Senior Project Manager/Program Manager, Portfolio Operations, or Delivery Director as scope and requirement scales.

Compotech Inc. is an Equal Opportunity Employer. Employment is subject to background checks and, where applicable, clearance and export-control requirements.

Job Type: Full-time

Pay: $52,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you a US Citizen?
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• Do you have the Ability to support production-critical environments with urgency and discipline

Experience:

• progressive IT support or systems administration : 5 years (Preferred)
• DoD: 1 year (Preferred)
• CMMC: 1 year (Preferred)

Ability to Commute:

• Brewer, ME (Required)

Work Location: In person