Customer Service Specialist (Remote)
Position Summary
Leading online travel platform offering a full range of services including airline bookings, hotel reservations, car rentals, and vacation packages seeks a Customer Service Specialist for this fully remote position.
In this role, you will handle customer inquiries, resolve issues, and contribute to an exceptional customer experience.
Primary Duties
- Address customer questions through phone, chat, and email, delivering prompt and precise information about travel-related services.
- Support customers with alterations to reservations, cancellations, and manage other travel-related requests.
- Assist users with questions or issues related to navigating and utilizing the app effectively.
- Escalate complex issues to relevant teams, monitoring progress to guarantee customer satisfaction.
- Utilize CRM to record and manage customer interaction details accurately.
Benefits
- Competitive hourly salary based on experience.
- Full benefits package including health, dental, vision, and paid time off.
- Opportunities for career advancement and skills development.
- Employee discounts on travel-related services.
- Flexible remote work-from-home options with multiple shifts available.
Qualifications
- Experience in customer service, call center, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a strong desire to assist customers.
- Capable of working independently and collaboratively in a remote setting.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
Work Location: Remote
