Northeast Natural Energy

IT Operations Manager
Northeast Natural Energy
Charleston, WV

Who we are:

Northeast Natural Energy (NNE) is an independent West Virginia based oil and gas exploration and production company. As one of the top producers of natural gas in West Virginia, NNE prides itself in being a leader in responsibly developing natural gas production in the Appalachian basin. Most important to NNE’s mission is stewardship of the environment and our community’s well-being.

NNE is the first natural gas producer in the United States to achieve independent certification of natural gas production under the EO100™ Standard for Responsible Energy Development and is committed to maintaining its dual certification by Equitable Origin (EO100) and MiQ.

NNE is seeking an IT Operations Manager for its Charleston, WV office. This position is a pivotal leadership role responsible for overseeing the day-to-day operations of information technology infrastructure and responsible for ensuring reliability, security, and efficiency of IT systems, support business objectives, and operations, and manage internal and external teams / service providers to deliver robust IT services. The selected candidate will be both strategic and hands-on, capable of developing and enforcing policies, managing complex projects, and responding swiftly to system incidents. In addition to technical expertise, the role demands excellent leadership, communication, and problem-solving skills. This position requires the candidate to work on-site and not remotely.

Position Responsibilities:

• IT Infrastructure Management: Oversee the functioning and maintenance of servers, networks, databases, cloud services, and enterprise applications. Ensure that all systems operate efficiently and securely, supporting business continuity.
• Team Leadership and Supervision: Will work with the NNE Management and manage relationships with outsourced IT vendors. Foster a collaborative culture, set clear objectives, and support staff training and development.
• Incident and Problem Management: Lead response to system incidents, outages, and service requests. Coordinate resolution efforts, document issues, perform root cause analysis, and implement preventative measures.
• Process Optimization: Identify opportunities to streamline IT processes, automate routine tasks, and optimize resource usage. Develop and maintain operational procedures and documentation.
• Service Delivery and Support: Ensure timely delivery of IT services to business units and end-users. Oversee helpdesk operations and ensure adherence to service-level agreements (SLAs).
• Vendor and Contract Management: Manage relationships with technology vendors, service providers, and consultants. Oversee procurement of hardware, software, and services, negotiate contracts, and monitor vendor performance.
• Security and Compliance: Develop and implement security best practices, monitor system vulnerabilities, apply patches, and ensure compliance with relevant standards and regulations (e.g., GDPR, HIPAA).
• Change and Release Management: Oversee change management processes, coordinate system upgrades, deployments, and migrations. Ensure changes are properly tested, documented, and communicated.
• Capacity Planning and Budgeting: Analyze usage trends and forecast future infrastructure needs. Prepare and manage IT operating budgets, monitor expenditures, and identify cost-saving opportunities.
• Disaster Recovery and Business Continuity: Develop, implement, and test disaster recovery and business continuity plans. Ensure data backup procedures are reliable and recovery strategies are effective.
• Reporting and Metrics: Develop and report on KPIs related to system performance, uptime, support tickets, and project delivery. Provide regular updates to senior management.
• Stakeholder Engagement: Collaborate with other departments, project managers, and department leaders to align IT operations with organizational goals and to support new initiatives.

Qualifications and Skills Required:

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is required. A master’s degree and professional certifications (e.g., CCNA, CCNP, CompTIA Network+, CISSP) are preferred.
• A minimum of 5-7 years in IT operations, network, or systems administration, with at least 3 years in supervisory or managerial capacity is required.
• Strong understanding of server and network architectures, virtualization, cloud platforms (e.g., AWS, Azure), storage solutions, database management, and enterprise software. Fluency in managing VoIP, video conferencing, and unified communications platforms.
• Familiarity with Information Technology Infrastructure Library (ITIL) frameworks, incident and problem management, change control, and service delivery models. Knowledge of cybersecurity practices, risk management, regulatory compliance, and vulnerability management.
• Experience planning and executing infrastructure projects, upgrades, and migrations. Ability to manage timelines, resources, and budgets. Demonstrated aptitude for troubleshooting complex issues, making data-driven decisions, and identifying process improvements.
• Proven ability to lead teams, build consensus, and work cross-functionally. Excellent written and verbal communication skills; ability to translate technical concepts for non-technical stakeholders.
• Capacity to align IT operations with long-term business objectives and anticipate future technological needs.
• Commitment to delivering high-quality service and support to both internal and external customers.
• Openness to new technologies, automation solutions, and process enhancements that drive operational excellence. Composure under pressure, proactive risk management, and readiness to respond to emergencies.
• Integrity in handling confidential information, compliance with company policies, and upholding professional standards. Dedication to keeping technical skills current and pursuing ongoing professional development.

Other Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability, FSA, and 401k plan.
• Competitive salary
• Paid vacation, sick leave, and holidays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person