Mallard Marketing

Be the Friendly Voice of a Customer Service Representative

At Mallard Marketing, we believe great events create lasting impressions and drive real business results while also being entertaining. Founded by a team of passionate professionals, we’ve grown into a trusted partner for clients who expect excellence in event management, marketing, and sales activation.

Picture this: you’re representing our esteemed Telecom partner and a curious customer approaches. You greet them with confidence, walk them through our client’s services, and help them land on the perfect solution. Did that scenario make you smile even a little? Great! Because we’re hiring Customer Service Representatives who aren’t afraid to step into the world of in-person customer interactions.

Main Objectives of the Customer Service Representative:

• Greet customers in-person at community activations with warmth and professionalism.
• Explain our client’s telecom services, products, and promotions in an engaging, understandable way.
• Convert conversations into sales while maintaining excellent customer service standards.
• Handle customer questions, concerns, and objections tactfully to build trust and satisfaction.
• Track customer interactions, sales data, and feedback to support team performance.
• Assist with sales logistics collaborating with fellow Customer Service Representatives and Sales teams
• Participate in team huddles and share insights on customer engagement strategies.
• Stay up-to-date on product knowledge and promotional campaigns to better assist customers.

Attributes We Seek in a Customer Service Representative:

• Strong interpersonal and conversational skills.
• Customer-service mindset with a sales-friendly attitude.
• Approachable, patient, and attentive to detail.
• Ability to multitask and stay organized under pressure.
• Coachable and open to learning new sales techniques.
• Professional appearance with positive, upbeat energy.
• Familiarity with mobile/internet services is helpful but not required.

Perks of the Customer Service Representative:

• Weekly commission-based pay (earn what you deserve).
• Collaborative and supportive team environment.
• Professional growth opportunities in sales and leadership.
• Hands-on experience with a major telecom partner.
• Learn advanced sales techniques while working live events.

This is a commission-based role where your personality does the talking and your performance drives your success. Join us as a Customer Service Representative if you’ve ever been told “you’re so good with people”, “you’d be great in sales”, or “wow you actually listen”!

Job Type: Full-time

Pay: $1,100.00 - $1,300.00 per week

Benefits:

• 401(k)
• On-the-job training
• Professional development assistance

Work Location: In person