Esteban Quevedo

Experience

Braze

Customer Success Manager

May 2024 - Present

Responsible for driving adoption and retention for the EMEA customers. Focus on customer education to help increase user engagement.

AppFollow

Customer Engagement Manager

Sep 2022 - Jan 2024

Responsible for building the strategy aiming at improving the customer experience by strengthening customer engagement with a content marketing approach.
Responsible for 1000+ SMB clients and 50+ renewals.

Hootsuite

Customer Success Manager SMB (FR, ES)

Feb 2021 - Aug 2022

Manage the French speaking SMB customers at scale, and as a trusted representative, guide them to success on their social journey with Hootsuite’s Business and Enterprise products.

Pole to win

Customer Solution Provider (ES, EN, FR)

2019 - 2021

Focus on user feedback analysis and help center content improvement.

Pole to win

Customer Solution Provider (ES, EN, FR)

2016 - 2019

Manage the customers’ inquiries in the assigned queue (ES, EN, FR).

CARE Peru

Specialist in Communications for Development (C4D)

Jun 2012 - Aug 2015

Develop a C4D strategy as a base to implement and boost behavioral and social changes in the beneficiaries of the NGO’s programs at national level. Key approaches: cross- collaboration, digital marketing and content marketing.

Education

International Development

University of Bucharest (Romania) - MA

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Communication Sciences

Universidad Privada Antenor Orrego UPAO (Peru) - BA

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Skills

Project Management

Customer Engagement

Content Marketing

Digital Marketing

Cross-collaboration

User Feedback Analysis

Certifications

Certified Digital Marketing Associate - Digital Marketing Institute

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Content Marketing Certification - HubSpot

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Social Selling Certification - Hootsuite

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Social Marketing Certification - Hootsuite

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Foundations of Social Advocacy - Hootsuite

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Advanced Social Advertising Certification - Hootsuite

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Languages

Spanish

Native or Bilingual proficiency

English

Professional working proficiency

French

Professional working proficiency

Hobbies

Body combat

Swimming

Running

Reading novels

My favorite writer is Orhan Pamuk.

Violin

I now only perform for my two dogs and four cats.

Description

I’m a Customer Success Manager with a strong foundation in SaaS, eCommerce, and digital platforms — and a passion for building long-term, trust-driven relationships with the people behind the tech.

Over the past few years, I’ve supported clients ranging from global brands to mobile-first startups at companies like Braze, Hootsuite, and AppFollow. I thrive in roles where I can combine data and empathy — guiding clients through onboarding, product adoption, lifecycle engagement, and strategic conversations that connect business value with everyday actions.

What motivates me most is helping people feel confident using complex tools — and translating technical features into real outcomes. I'm particularly interested in teams and environments that value clarity, calm, and the human side of growth.

Currently based in Romania, I bring a global mindset and a grounded presence to everything I do. Always open to meaningful connections and new opportunities to learn, build, or support.