Children's Hospital Colorado

The CRM Database Administrator is responsible for managing and maintaining the organization’s current Blackbaud CRM and other fundraising technology to ensure data integrity, systems integration, and a seamless and convenient user-experience. The candidate will possess a good understanding of how our organization can and should utilize CRM. Strong communication and customer service skills are essential to work well with staff in multiple departments to facilitate, troubleshoot, and educate. The candidate should advocate for the CRM and help to appropriately expand its use while maintaining a clean, organized database.
This is a technical role that requires understanding and experience in database management, PowerBI, SQL, and providing end-user support. This position enables fundraising activity and donor engagement by optimizing database functionality, ensuring data integrity for reporting and analytics, and that all Foundation team members have access to necessary information to inform data-driven decisions. This role interacts with all members of the Foundation and will report to the Vice President of Operations.

Additional Information

Department Name: CHCHS Foundation

Job Status: Full time, 40hrs per week

Shift: M-F 8-430p

Duties & Responsibilities

• Administer and maintain Blackbaud CRM to ensure data flow and usability across the Foundation.
• Perform regular updates, troubleshooting, and system optimization to enhance performance and improve usability and outcomes.
• Develop and oversee data integrity standards, insuring accurate and current data across the platforms.
• Evaluate, plan, and execute the implementation of third-party enhancements and data hygiene.
• Maintain the Foundation’s code repository.
• Collaborate on the design and maintenance the CRM data warehouse.
• Ensure compliance with enterprise information security standards and implement best-practices for data integrity and information security.
• Participate as a member of the data governance advisory group (DGAG) and ensure ongoing AI-readiness for Foundation in collaboration with Hospital best practices.
• Establish standards for data entry and validation.
• Recommend optimization and customization for the CRM and related systems.
• Gather requirements for reporting, tracking, and analysis from Foundation team members.
• Build and maintain queries, standard reports, and datasets that aid in data analysis and visualizations.
• Create and maintain processes and workflows to sync data between systems and tools.
• Collaborate with others to create dashboards, reports and other analyses to engage effectiveness, engagement, and overall impact.
• Gather requirements for reporting, tracking, and analysis from Foundation team members.
• Build and maintain queries, standard reports, and datasets that aid in data analysis and visualizations.
• Create and maintain processes and workflows to sync data between systems and tools.
• Collaborate with others to create dashboards, reports and other analyses to engage effectiveness, engagement, and overall impact.
• Ensure seamless integrations between Blackbaud systems and other software and systems used by the Foundation.
• Identify and promote opportunities for automation and enhanced efficiency.
• Promote best practices for data security, industry regulations, and information management.

Minimum Qualifications

• Degrees
  • Bachelor’s degree in Information Technology, Computer Science, Data Science, Business Intelligence, or other related field required. No equivalency.
    
• Experience

• Five or more years of direct experience in Database Administration, with a minimum of three in Blackbaud CRM.
• Demonstrated experience, knowledge, and understanding of data governance, privacy regulations, and information security best practices
• Proficiency in working with SQL databases managing system backups.
• Knowledge of data gathering, cleaning, and transformation techniques.
• Ability to use discretion and appropriate safeguards with confidential data.

• Ideal candidates will have experience working in a non-profit environment and familiarity with data warehouse design desired but not required (vendor-provided data warehouse is in place).
• Experience with Microsoft administration and tools (e.g., Office365, Azure Active Directory, SQL, and PowerBI).

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $80,000.00 to $120,000.00

Benefits Information
Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.