Visit Learning Network's Careers site to learn more about who we are: https://learningnetwork.org/careers
Company Summary
Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us deliver on our proven system of driving success through service.
Service is at the heart of what we do. At Learning Network, you will be among real people who care, about their customers and their colleagues. In our system, we prioritize service by making sure the details are done and done well - every time. We make promises and we keep those promises. We recognize that our students and families don’t have to choose us. Thus, service is the bedrock of everything we do. It’s embedded deep within our culture. White-glove service with a smile is an expectation of every employee.
At Learning Network, you’ll be a part of a system that works. You’ll learn and then implement that system making you and us special in the eyes of our students and families. You’ll sleep better knowing you make a difference in the lives of thousands of people. You’ll bring access to our innovative educational model to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by learning our system, being teachable, and using that system to drive positive academic results. You’ll do this not only by doing your job well but by valuing relationships - with customers and with colleagues. You’ll achieve your goals by helping others achieve theirs.
Working at Learning Network isn’t for everyone. But for those that commit to working hard and who prioritize service, students, and colleagues, it’s an incredibly rewarding experience.
Position Summary
We have an immediate opening for a Scheduling Coordinator. In this role, you will be responsible for scheduling our students into the appropriate classes as well as conducting calls to our families and responding to inbound support questions on related topics.
To be successful, you’ll need to be a process-oriented person with a high level of attention to detail. We need a hands-on person who’s ready to roll up their sleeves and continuously complete several key business processes with accuracy and speed. Additionally, you should enjoy being on the phone, working with our families on student schedules and graduation progress. This position is full-time and remote.
Job Duties
- Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
- Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
- Master rules, best practices, and requirements associated with student scheduling across all grade levels;
- Proactively call, email, text, and survey families to discuss student course schedules and other customer service questions;
- Manage inbound customer support channels to assist customers who need support with schedules, courses, and other related topics;
- Assist high school students with creation of annual course schedules that ensure adequate annual progress meeting all graduation requirements;
- Organize and maintain accurate student course schedules;
- Ensure high school student schedules align with post-secondary school plans;
- Review and process high school transcripts;
- Assist with school term organization and course section set up;
- Handle escalated scheduling requests; and
- All other duties as assigned.
Essential Knowledge, Skills and Abilities
- Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
- Excellent communication skills, both written and verbal;
- Excellent organization and attention to detail;
- Ability to work in fast-paced, high energy, team environment, and juggle multiple tasks;
- Achieve daily performance metrics;
- Excellent problem-solving skills; and
- A high level of independent judgment and discretion.
Qualifications
- High School Diploma required; Associate or Bachelor’s Degree preferred, and/or at least 12 months experience working in an academic environment;
- Experience in customer service/customer relations;
- Strong understanding and knowledge of G Suite and Microsoft Office;
- Experience working with student academic course schedules preferred;
- Experience with Salesforce or other CRM preferred;
- Knowledge of the Family Educational Rights and Privacy Act (FERPA) preferred; and
- Ability to pass required background check.
Benefits
- Medical, dental, and vision employee coverage for as little as $1 each per month;
- Personal paid time off in addition to major holidays;
- Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance all 100% paid by the employer; and
- 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- In what state do you currently reside and plan to work from?
- Are you willing and able to commit to working in a private, distraction-free environment between the hours of 8:30am-5:30pm Mountain time Monday through Friday (9:30am-6:30pm Central time, 10:30am-7:30pm Eastern time)?
- What are your hourly or salary expectations?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: Remote
