Diesel Pro Staffing, Inc.

IT Operations Manager – Technology & Infrastructure

Base Salary: $130,000 – $150,000 + Excellent Benefits
Industry: Global enterprise | 30+ years in business

Position Overview

We are seeking an experienced IT Operations Manager to lead enterprise technology operations and infrastructure within a long-established, highly structured organization with more than 30 years of operational history.

This role is designed for an operations-focused IT leader—someone who excels at ensuring service reliability, operational discipline, and predictable execution across IT teams. The emphasis is on governance, service delivery, process maturity, and people leadership, not hands-on engineering or day-to-day technical troubleshooting.

Success in this role comes from setting direction, managing priorities, enforcing standards, and leading teams, while partnering with technical staff who execute the work.

What This Role Is (and Is Not)

• A true IT Operations leadership role, not a technical or engineering manager position
• Focused on IT service delivery, infrastructure stability, and operational performance
• Accountable for outcomes, uptime, and process discipline
• Hands-on technical involvement is limited and situational, not routine

Key Responsibilities

IT Operations & Service Delivery

• Lead day-to-day IT operations across application support, systems analysis, infrastructure, and field technology services
• Establish and maintain structured service management practices, including incident response, escalation, root-cause analysis, change coordination, and documentation
• Ensure consistent service levels, system availability, and operational readiness across the organization
• Support business continuity and predictable IT service outcomes

Infrastructure Oversight

• Provide operational oversight of enterprise environments including servers, storage, networking, cloud platforms, and endpoint systems
• Partner with technical leads to ensure systems are secure, scalable, and aligned with business needs
• Maintain visibility into system health and performance without serving as the primary technical resource

Leadership & Team Management

• Provide clear leadership, expectations, and accountability for cross-functional IT teams
• Develop and retain high-performing staff through coaching, performance management, and workload prioritization
• Promote collaboration between infrastructure, application support, and field services teams

Governance, Risk & Controls

• Ensure adherence to IT General Controls (ITGCs), security policies, audit requirements, and internal standards
• Maintain audit-ready environments through consistent processes and documentation

Vendor, Budget & Planning

• Manage vendor relationships, service providers, and support contracts
• Contribute to budgeting, forecasting, and cost management efforts
• Evaluate technology solutions that improve operational effectiveness and long-term sustainability

Strategy & Continuous Improvement

• Support IT leadership with roadmap execution and operational planning
• Identify inefficiencies and lead initiatives that improve service quality, scalability, and operational maturity
• Balance daily operational needs with longer-term improvement initiatives

Team Structure (Direct Reports)

This role directly manages:

• 2 Field Technicians
• 1 Executive Help Desk Professional
• 2 Systems Analysts
• 3 Systems Administrators
• Including 1 dedicated to patching and endpoint security
• 1 Network Administrator

Technology Environment

MS Windows

Active Directory

MS Exchange

Office 365

SAN / Storage Systems

VMware, vSphere

Service Desk Operations

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 10+ years of progressive IT experience, including 2–3+ years in an IT operations or management role
• Strong understanding of enterprise IT operations, infrastructure environments, and service delivery
• Experience managing structured IT environments with established controls and processes
• Proven ability to lead teams, manage priorities, and drive operational accountability
• Strong organizational, communication, and decision-making skills
• Comfortable operating within a large, mature enterprise environment

Compensation & Benefits

• Starting base salary: $130,000 – $150,000
• Comprehensive medical, dental, and vision insurance
• Retirement plan with company match
• Generous PTO and paid holidays
• Long-term career stability with a well-established global organization
• Opportunity to lead mission-critical IT operations with high visibility and impact

When applying please provide your cell phone number and personal email address?

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person