Gateway Homes Inc.

Gateway Homes, Inc.

Job Description

Job Title: IT Support Specialist

Program/Department: Administration

Supervisor: Director of Data Analytics and Systems Architecture

Status: Part-time

Date: March 9, 2026

Job Description

IT Specialists manages the software needs for Gateway Homes IT department. Maintains internet connectivity, back up information and troubleshoot glitches and other problems. Work remotely to guide employees through the process of re-setting routers and resolving gateway issues. Visit other Gateway sites to inspect, repair and replace hardware. The IT Specialist also audit system behavior and monitor firewalls to protect sensitive information and uphold cybersecurity protocols.

Skills and qualifications:

· Working knowledge of relevant operating systems, software and programming

· Excellent problem-solving and critical thinking skills

· Keen attention to detail and data entry skills

· Good organization, time management and prioritization

· Efficient troubleshooting abilities

· Effective communication skills, including speaking, writing and active listening

· Great customer service and interpersonal skills

Education and training requirements:

Bachelor’s degree in a technical discipline, such as computer science, information technology or computer engineering.

On-the-job training may be required or preferred for candidates working with proprietary equipment or unique IT needs (HR Payroll systems and electronic medical records).

IT Specialist experience requirements:

One year of professional experience.

Some experience in specific systems or programming may be capable of more complex responsibilities. Knowledge to perform duties with little-to-no additional training.

Work Location: In person